Avaya 1.3 Manual Do Utilizador
Issue 1 October 2003
23
Chapter 1: Learning About Avaya Computer
Telephony
Use this chapter to familiarize yourself with basic Computer Telephony Integration (CTI)
concepts and the capabilities of Avaya Computer Telephony as an implementation of CTI.
concepts and the capabilities of Avaya Computer Telephony as an implementation of CTI.
This chapter contains the following sections:
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