Cisco Systems OL-10984-01 Manual Do Utilizador
10-5
User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1
OL-10984-01
Chapter 10 Troubleshooting
Problems During a Conversation
•
Make sure your computer is not muted or set to very low volume. To test this,
see if you can hear other sounds that your computer normally makes, such as
beeps when you press an incorrect key, or sounds that signal that a message
has arrived.
see if you can hear other sounds that your computer normally makes, such as
beeps when you press an incorrect key, or sounds that signal that a message
has arrived.
•
Verify that the sound output device (for example, headset) you are using is
selected and not muted. Choose System Preferences > Sound, then click
Output and examine the selections. If you make changes, you may need to
restart the computer.
selected and not muted. Choose System Preferences > Sound, then click
Output and examine the selections. If you make changes, you may need to
restart the computer.
•
If you are connecting via virtual private network (VPN): In the VPN
application window, click the Options menu. The Stateful Firewall option
should NOT have a check mark beside it. If it does, select Stateful Firewall
to remove the check mark.
application window, click the Options menu. The Stateful Firewall option
should NOT have a check mark beside it. If it does, select Stateful Firewall
to remove the check mark.
Problem
Other participants cannot hear me.
Solution
Try the following:
•
Make sure any Mute button on your headset is not on.
•
Look at the conversation window and make sure that your audio is not muted.
•
Verify that the sound input device (for example, headset or camera) you are
using is selected and not muted. Choose System Preferences > Sound, then
click Input and examine the selections. If you make changes, you may need
to restart the computer.
using is selected and not muted. Choose System Preferences > Sound, then
click Input and examine the selections. If you make changes, you may need
to restart the computer.
Problem
The buttons and controls in my conversation window are dimmed.
Solution
The call may be on hold. See the
.
Problem
I am trying to merge two calls but the Merge button is dimmed.
Solution
Note the following:
•
You cannot merge two conference calls. At least one call must have only one
participant besides yourself. To merge multiple participants into a single call,
see the
participant besides yourself. To merge multiple participants into a single call,
see the
•
Make sure one of the calls is not on hold. If a conversation is on hold, the
merge button is dimmed.
merge button is dimmed.