Black Box Computer Accessories KVP40004A Manual Do Utilizador

724-746-5500 | blackbox.com

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Chapter 13: Troubleshooting

13. Troubleshooting

13.1 Contacting Black Box

If you determine that your ServSwitch 4site Flex is malfunctioning, do not attempt to alter or repair the unit. It contains no user-
serviceable parts. Contact Black Box Technical Support at 724-746-5500 or info@blackbox.com.

Before you do, make a record of the history of the problem. We will be able to provide more efficient and accurate assistance if
you have a complete description, including:

• the nature and duration of the problem.

• when the problem occurs.

• the components involved in the problem.

• any particular application that, when used, appears to create the problem or make it worse.

13.2 Shipping and Packaging

If you need to transport or ship your ServSwitch 4site Flex:

• Package it carefully. We recommend that you use the original container.

• If you are returning the unit, make sure you include everything you received with it. Before you ship for return or repair, contact

Black Box to get a Return Authorization (RA) number.