Bags and Gloves E-9220T Manual Do Utilizador

www.gateway.com

Chapter 6: Troubleshooting

If you have a technical problem with your server, follow these recommendations before 
contacting Gateway Customer Care:

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Make sure that your server is connected correctly to a grounded AC outlet that is 
supplying power.

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If a peripheral device, such as a keyboard or mouse, does not appear to work, make 
sure that all cables are plugged in securely.

■

If you have recently installed hardware or software, make sure that you have 
installed it following the instructions provided with it. If you did not purchase the 
hardware or software from Gateway, see the manufacturer’s documentation and 
technical support resources.

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If you have “how to” questions about using a program, see:

■

The program’s online Help

■

The program’s documentation

■

Your operating system’s documentation

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The software or hardware manufacturer’s Web site

■

See 

■

Have your client ID, serial number (located on the back of your server case), and 
order number available, along with a detailed description of your issue, including 
the exact text of any error messages, and the steps you have taken.

■

The COA, or Certificate of Authenticity, if required, is normally located on the side 
panel of the server.

■

Make sure that your server is nearby at the time of your call. The technician may 
have you follow appropriate troubleshooting steps.

■

Consider using Gateway’s Internet Customer Care. Gateway’s Web site has FAQs, 
tips, and other technical help. You can also use the Web site to e-mail Customer 
Care. For more information, visit Gateway’s Customer Care Web site at 

support.gateway.com

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