Wilife DVS-110I Manual Do Utilizador

LukWerks User Guide

Setup Problems

Setup Problem

Solution

After a few minutes or even

seconds Werks drops my

camera



On older machines (pre 2001), some USB sockets may be underpowered or

incompatible with the USB 1.1 standard. Upgrade your computer by adding a USB 2.0

card or hub.



Check your firewall settings. Some firewalls close communications after a few seconds

of operations.

The cable connecting the

camera to the power supply is

too short



You may purchase a longer Ethernet cable or Ethernet Cable Coupler at our online

accessory store.



Purchase a standard CAT5e Ethernet cable from you local computer accessory retailer

(up to 80 feet). (Note: crossover CAT5 cables will not work with our system.

My primary camera is shown

in the second camera

position

Use the Setup>Camera “Camera Order” option to change the position of each camera.

My cameras are recording too

frequently



Reduce camera motion Sensitivity on the Setup>Recording dialog.



Reduce the size or number of motion zones.

My camera is not following my

recording schedule



Ensure the camera ON/OFF button on the main screen is ON.



Verify that your computer clock is correct.



Check your recording schedule to validate the days-of-the-week and times. Remember

12AM is midnight, not noon.



Check your recording schedules to ensure you do not have overlapping schedules that

conflict.

I do not know my SMTP

account information



Contact your email provider for details on connecting to their SMTP server. You can

usually find this information on your email provider’s Internet support page.



Create a new email account using gMail or other email services that supports SMTP

(www.gmail.com).

My alert emails are being

rejected because of size

Most email providers limit the maximum size of emails and limit the cumulative size of

all emails in your system.



Delete or archive outdated emails from your system.



Contact you email vendor to have them configure your account for larger email

messages.



Select a smaller alert message type. The “Send Text Message” is smallest and the

“Send Video Frame” email is usually about 50KB.

I am getting too many email

messages

Werks sends an email alert when a camera detects motion and the length of the motion

meets or exceeds your settings. To reduce the number of messages, you can:



Reduce recording events by reducing motion sensitivity or changing motion zones on

the Setup>Cameras dialog.



Increase the Minimum Motion time on the Setup>Recording dialog.

Video Problems

Video Problem

Solution

My video is fuzzy



Clean the lens glass with soft cloth designed for cleaning eyeglasses. This will remove

any dust or dirt.



If your camera is pointing out a window, clean the glass inside and out.



Focus the camera by gently turning the outer lens clockwise or counter clockwise. You

will find this easiest by plugging the camera into a power outlet near your PC. (See the

section on Focusing and Aiming the Camera in the Getting Started chapter of this

documentation for more information.)



If you are trying to focus on an item less than 3 feet from the camera, you may want to

try a lens with a shorter focal point from our online accessory store.

My video is too dark or too

light



Ensure the camera has sufficient light.



Use the Setup>Camera options to adjust the camera brightness and contrast options.

We find Auto Brightness performs best in changing light conditions.