Nortel Networks NORSTAR VOICE MAIL 4.0 FAX P0886629 Manual Do Utilizador

  Troubleshooting FAX

FAX Set Up and Operation Guide

P0886629 Issue 1.0

If a user cannot reply or send messages to other mailboxes, the user’s mailbox may 
be full. This means that too many voice and fax messages are being stored in the 
mailbox and the user must delete old messages from the mailbox. If this problem 
occurs too often, assign the mailbox a different class of service to give the user more 
mailbox space.

Norstar Voice Mail mailboxes are equipped with the Never Full Mailbox Feature, 
which allows external callers to leave voice and fax messages in your mailbox, even 
if the mailbox is “full”. The message will be stored, but cannot be accessed until 
you delete at least one saved message. The Never Full Mailbox Feature is only 
available to external callers. Internal callers cannot leave messages if a mailbox is 
full.

If Fax messages sent when the fax machine is busy are not being received, check 
the following:

1. Verify that a default fax extension has been set up.

2. Verify that a Fax Overflow Mailbox has been added to Norstar Voice Mail.

3. Verify that the extension defined in the Fax Overflow Mailbox is the 

extension number of the fax machine.

4. Make sure the fax machine is connected to the Norstar system through an 

ATA.

If this occurs on a local fax machine, check the following:

1. Verify that the fax machine is ready to receive and is not  jammed or out of 

paper. 

2. Verify that the fax machine is connected to the Norstar system through an 

ATA.

3. Increase the number of retries assigned to the Fax Overflow Mailbox 

associated with that machine.

 on page 18.

If this occurs on a fax machine that is remote, check the following:

1. Verify that you entered the correct fax number. 

2. Verify that there are no dialing restrictions applied to the users extension.