BMW X6 M Informação Da Garantia
JOBNAME: 1806554_X6M 2014 BMW PAGE: 13 SESS: 111 OUTPUT: Wed Jul 2 09:18:35 2014
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Customer Assistance Information
Your satisfaction with our product and the
services provided by authorized BMW SAV
centers is of great importance to us. We take
pride in our product, as does the authorized
BMW SAV center who services it. If you should
ever have a question regarding your authorized
BMW SAV center’s service or your BMW’s
performance, we recommend that you contact
your authorized BMW SAV center.
services provided by authorized BMW SAV
centers is of great importance to us. We take
pride in our product, as does the authorized
BMW SAV center who services it. If you should
ever have a question regarding your authorized
BMW SAV center’s service or your BMW’s
performance, we recommend that you contact
your authorized BMW SAV center.
When contacting an authorized BMW SAV
center, we suggest that depending upon the
nature of your contact, you discuss it with either
the Sales, Service, or Parts Manager.
center, we suggest that depending upon the
nature of your contact, you discuss it with either
the Sales, Service, or Parts Manager.
As all matters are resolved at the authorized
BMW SAV center level, it is important that they
be given the opportunity to provide a solution.
Should you feel that you were not provided with
the proper response, we urge you to contact the
BMW SAV center level, it is important that they
be given the opportunity to provide a solution.
Should you feel that you were not provided with
the proper response, we urge you to contact the
General Manager or authorized BMW Center
Operator.
Despite the best intentions of all parties, a
misunderstanding may occur between you and
your authorized BMW SAV center. Should this
occur and you require further assistance, please
contact the BMW NA Customer Relations and
Services Department at:
Telephone: 1 800 831-1117
Email: customerrelations@bmwusa.com
Website: www.bmwusa.com
When contacting us, we ask that you provide the
following information:
䉯 Your name, address and telephone number
䉯 SAV Identification Number (last seven digits)
䉯 SAV’s delivery date
䉯 SAV mileage
䉯 Selling authorized BMW SAV center’s name
䉯 Servicing authorized BMW SAV center’s name
䉯 Description of the problem
A BMW NA Customer Relations and Services
䉯 Your name, address and telephone number
䉯 SAV Identification Number (last seven digits)
䉯 SAV’s delivery date
䉯 SAV mileage
䉯 Selling authorized BMW SAV center’s name
䉯 Servicing authorized BMW SAV center’s name
䉯 Description of the problem
A BMW NA Customer Relations and Services
Representative will carefully review all the facts
involved and let you know what further action will
be taken in conjunction with your authorized
BMW SAV center. Please remember: the first
step in resolving a complaint is to contact the
authorized BMW SAV center that performed the
work on your vehicle. They have the necessary
equipment and the personnel to achieve this
goal.
authorized BMW SAV center that performed the
work on your vehicle. They have the necessary
equipment and the personnel to achieve this
goal.
We are confident that every effort will be made to
ensure your satisfaction.
ensure your satisfaction.
Customer Assistance - Notification
During a specific period (for example, the earlier
of 12 months or 12,000 miles, though this period
varies by state), some states require us or our
authorized BMW SAV center, to repair in a
reasonable number of attempts, any defect or
condition which substantially impairs the use,
value, or safety of a new SAV sold, leased or
registered in that state.
of 12 months or 12,000 miles, though this period
varies by state), some states require us or our
authorized BMW SAV center, to repair in a
reasonable number of attempts, any defect or
condition which substantially impairs the use,
value, or safety of a new SAV sold, leased or
registered in that state.
A “reasonable number of attempts” is generally
defined as (i) four or more attempts to repair the
same defect (the number of attempts vary by
state) or (ii) the SAV is out of service by reason of
one or more repair(s) for more than a cumulative
total of 30 days (this period varies by state),
except for delays created by conditions beyond
our control.
defined as (i) four or more attempts to repair the
same defect (the number of attempts vary by
state) or (ii) the SAV is out of service by reason of
one or more repair(s) for more than a cumulative
total of 30 days (this period varies by state),
except for delays created by conditions beyond
our control.
If we are unable to correct a defect or condition
covered by these statutes in a reasonable
number of attempts, we may be obligated either
to replace the SAV or reimburse the owner/
lessee in an amount equal to the purchase price
or lease payments paid by the owner/lessee, less
the amount directly attributable to use of the SAV
by the owner/lessee.
covered by these statutes in a reasonable
number of attempts, we may be obligated either
to replace the SAV or reimburse the owner/
lessee in an amount equal to the purchase price
or lease payments paid by the owner/lessee, less
the amount directly attributable to use of the SAV
by the owner/lessee.
You should send written notification directly
to BMW of North America, LLC of the
existence of an alleged defect. Send written
communication to the Customer Relations
and Services Department address listed
below.
to BMW of North America, LLC of the
existence of an alleged defect. Send written
communication to the Customer Relations
and Services Department address listed
below.
BMW of North America, LLC
Customer Relations and Services Department
P.O. Box 1227
Westwood, NJ 07675-1227
Telephone: 1 800 831-1117
Email: customerrelations@bmwusa.com
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