McDATA ULTRANETTM EDGE STORAGE ROUTER 3000 Manual Do Utilizador

The charm user interface provides statistical and informational data 
pertaining to the CHARM ATM/POS WAN interfaces. For further 
information on the CHARM user interface commands, refer to the 
“CHARM Commands” chapter in the UltraNet Edge Storage Router 
Command Reference. The following sections highlight the commands 
useful for troubleshooting.

This command displays the statistics regarding the CHARM 
ATM/POS WAN interfaces. The AdminStatus and OperStatus 
should state Up in normal working conditions.

This command displays the statistics regarding the CHARM 
ATM/POS physical interfaces.

This command displays statistical information about individual 
Virtual Circuits (VCs) for a CHARM ATM/POS interface.

The support command is an “all-in-one” command. It should be used 
when a problem needs to be escalated to McDATA for support.

Once the support -o command is issued, the following commands 
will be executed and the output will appear on your monitor. Execute 
this command from either a telnet or serial connection. 

The output for the support -o command will be sent directly to the 
specified file indicated within the brackets ( <filename> ).

tm.0x10> support -o <filename> 

Using the support command without the “-o <filename>” extension 

may cause the UltraNet Edge 3000 to hang.

This section provides the diagnostic codes that read out in the 
Alphanumeric messages window

 on the front of the UltraNet Edge 

3000 (see Figure 2-4 and Table 2-9 in Chapter 1 for more detail).

MPC107 initialization failed

UART initialization failed

First access to main memory failed

ROM copy into RAM failed

Kernel uncompression failed

Jump to vxWorks kernel failed

Cache library initialization failed