Thermador SGS305FS Guia Do Utilizador

English 17

Troubleshooting Chart

Data Plate

For handy reference, the serial tag information has been 
affixed to the underside of the rough-in box, underneath the 
cooktop.

How to Obtain Service or Parts

For authorized service or parts information, call the number 
or write to the address listed inside the cover. 

We want you to remain a satisfied customer. If a problem 
comes up that cannot be resolved to your satisfaction, 
please let us know. Whether you write or call, please 
provide us with the Model Number, FD Number (product's 
unique identifier for customer service), and Date of Original 
Purchase or Installation.

Burner(s) do not light / Ignitors do not 
spark

•

Make sure that the gas shut off valve is in the ON position and the gas 
supply to the house is not shut off.

•

Make sure the burner caps are properly positioned and the burner 
ports are not clogged. Clear ports with a wire or straightened paper clip 
if clogged.

•

Make sure the igniters are clean and dry.

•

Check the power supply. It should be properly grounded with the 
correct polarity. Make sure the unit is plugged in and the circuit breaker 
is not tripped.

Burner flame goes out unexpectedly

•

Make sure that there is no draft in the room.

Ignitors spark even though knobs are in 
the off position 

•

When the electrical power connection has been activated at the first 
power up or reconnected after an outage, the igniters may spark once 
or twice even though all burner knobs are in the off position.

Cooking results are not what was 
expected

•

The cooktop is not level.

•

Cooking pan does not fit the surface being used.

•

Cookware is not the type or size recommended.

Data Plate