Avaya Voicemail Pro CD 4.2 700459357 Manual Do Utilizador
Códigos do produto
700459357
Product Description
IP Office 4.2
IP Office 4.2
© 2009 AVAYA All rights reserved.
Page 246
Issue 18.s.- (22 May 2009)
Historical Reporting
The IP Office Customer Call Reporter reporting package has been simplified to enable the user to easily
retrieve the reporting information they need from one of seven standard drag and drop report templates. The
IP Office Customer Call Reporter offers “cradle to grave” reporting for businesses that want to track specifically
how a call was routed through their business. The historical reporting is accessed via the Supervisor login and
corresponding view as shown below.
retrieve the reporting information they need from one of seven standard drag and drop report templates. The
IP Office Customer Call Reporter offers “cradle to grave” reporting for businesses that want to track specifically
how a call was routed through their business. The historical reporting is accessed via the Supervisor login and
corresponding view as shown below.
IP Office Customer Call Reporter Report Templates
The following main report templates are available with IP Office Customer Call Reporter:
· Agent Summary Report
This report type details the call activity for agents in a queue or for specific agents.
· Call Details Report
The Call Details Report contains details of the total number of calls, internal calls (optional), external
outbound calls and the total number of external inbound calls.
outbound calls and the total number of external inbound calls.
· Call Summary Report
The Call Summary Report contains details of the total calls presented and answered; the average speed
to answer percentage and average speed to answer time, the number of calls overflowed and lost, the
average abandon time as well as the grade of service.
to answer percentage and average speed to answer time, the number of calls overflowed and lost, the
average abandon time as well as the grade of service.
· Trace Reports
The Trace Report lists in chronological order all the events, date and time stamped that involved the
subject selected.
subject selected.
· Alarm Reports
Alarm reports can be created for the Supervisor Views. All the alarms for the selected subject are listed
over a user specified time period. Totals are included that show the number of warning and critical
alarms received for each unique alarm type included in the report.
over a user specified time period. Totals are included that show the number of warning and critical
alarms received for each unique alarm type included in the report.
· Voicemail Reports
The report shows the following information; Total calls answered by the Auto-Attendant (VMPro), total
calls abandoned (lost) in Auto-Attendant, and a table of unique call flow trigger names with a tally of
the number of times the trigger has been received (e.g. who pressed 1 for sales in the Auto-Attendant).
calls abandoned (lost) in Auto-Attendant, and a table of unique call flow trigger names with a tally of
the number of times the trigger has been received (e.g. who pressed 1 for sales in the Auto-Attendant).