Bose® 627840-1110 Manual Do Proprietário

Care and Maintenance 

Speaker does not 

turn on  

(while operating on 

AC power)

•  Make sure both ends of the power supply cable are firmly  

connected.

•  Make sure the power supply is connected to a live AC (mains) 

outlet.

•  Make sure you are using the power supply that shipped with your 

speaker.

Speaker does not 

turn on  

(while operating on 

battery power)

•  Battery may be in protection mode or may need to be charged. 

Connect to a working AC outlet to restore the battery to  

operational mode.

Speaker does not 

connect with  

mobile device

•  On your mobile device, turn off Bluetooth and turn it back on. Then 

try pairing again.

•  Delete 

Bose Color SoundLink from the Bluetooth list on your 

mobile device. Then try pairing again. 

•  Move the mobile device closer to the speaker and away from any 

interference or obstructions.

•  Try pairing another mobile device.
•  Clear the speaker’s memory:  

Press and hold 

 for ten seconds until you hear, “Bluetooth de-

vice list cleared”. Delete 

Bose Color SoundLink from your mobile 

device’s Bluetooth list. Then try pairing again.

No sound from a 

Bluetooth device

•  Make sure the speaker power is on.
•  Make sure the volume is turned up on the speaker and on your 

mobile device (and music app).

•  Press 

 to hear the name of the currently connected device.

•  Move the mobile device closer to the speaker and away from any 

interference or obstructions.

•  Try using a different music app.
•  Try pairing another mobile device.
•  If two mobile devices are actively connected, make sure the other 

device has been paused first.

•  If two mobile devices are actively connected, make sure both  

devices are within range of the speaker (30 ft. or 10 m). 

Poor sound quality 

from a Bluetooth 

device

•  Move the mobile device closer to the speaker, and away from any 

interference.

•  Try using a different music app.
•  Try pairing another mobile device.
•  If two mobile devices are actively connected, make sure both  

devices are within range of the speaker (30 ft. or 10 m) or  
disconnect the second device.

Audio plays from 

the wrong  

Bluetooth device  

(when two devices 

are actively con-

nected)

•  Pause or quit the music app on the other device.
•  Start music on the intended device.