Lucent Technologies Release 8.2 Manual Do Utilizador

443

Administration for Network Connectivity

555-233-504 — Issue 1 — April 2000

CID: 77730

If IP calls are not going through, try these basic procedures before contacting an 
authorized Lucent Technologies Service Center for assistance.

Check that the IP trunk service is running. 

Go to the Windows NT™ Control Panel

Double-click on the Services icon to launch the Services Control Manager.

Scroll down the list of NT services and make sure the status of IP Trunk service is 
“started.” 

If the service is not running, go to the Services Control Manager. Select IP Trunk 
Service and click the Start button. If the service does not start, note the error message 
displayed on the screen, launch the Windows NT Event Viewer and save the logs 
related to this error. Contact your Lucent representative for further assistance.

After the IP trunk service is started, proceed to the next section.

Check the physical connections on: 

RJ-45 connection to LAN 

Analog telephone line to external modem

Video cable from monitor to video connection on switch (if applicable)

Keyboard/mouse cables (if applicable)

All the vital connections are labeled from the factory on the cable set used with the 
MAPD circuit pack.

Check LAN functions. The following table summarizes the basic tests. Execute the 
DOS test commands in your NT command window.

Current 
network 
configuration 
settings

Use ipconfig or ipconfig 
/all 

Settings typed incorrectly. 
Record settings and verify 
settings with network 
administrator

Network 
interface card 
functionality

Ping IP loopback address 
(or IP trunk’s own IP 
address)

For example, ping 
127.0.0.1

IP address typed 
incorrectly

Improper TCP/IP software 
installation

Duplicate network IP 
address (may happen with 
your own IP address)