Cognitive Solutions LXG-UG00000 Manual Do Utilizador

24

 

Use the chart below for troubleshooting your Advantage LX printer prior to contacting 

Technical Support.  If you are unable to resolve the problem using the chart below, 

please contact our Technical Support.

Red Ready Light

Print Head Unlatched

Securely latch printhead

Out of Media/Ribbon

Replace media/ribbon

Printer Paused

Press Feed Button to 

continue printing

Red Power Light

Incorrect Power Supply

Verify use of correct power 

supply

Printing Too Light

Printer Darkness Setting

Increase printer Darkness 

using CognitiveTPG Printer 

Administrator

Driver Darkness Setting

Increase the Darkness 

value within the printer 

driver

Printhead Dirty

Clean printhead 

Printing Blank Labels

Incorrect Media

Use direct thermal media

Missing Ribbon

Use print ribbon when 

printing to thermal 

transfer media

Continuously Feeding 

Labels

Printer out of Calibration

Calibrate printer using 

CognitiveTPG Printer 

Administrator

Feed Button Not Working

Printer is running a stored 

program

With print head unlatched, 

turn printer off and back 

on then re-latch printhead

Print Not Positioned 

Properly

Top of Form or Print Width 

requires adjustment

Adjust Top of Form 

and Print Width using 

CognitiveTPG Printer 

Administrator

Media Drifting During 

Printing

Media Guide improperly 

adjusted

Verify Media Guide is 

positioned properly

Skipping Labels During 

Printing

Label Design

Decrease height of label

Printer out of Calibration

Recalibrate printer using 

CognitiveTPG Printer 

Administrator