Nortel Networks 1140E Manual Do Utilizador

Página de 178
Additional phone features
148
Troubleshooting Virtual Office
Virtual Office can cause error messages to display on-screen. Table 9 
lists error messages and describes actions to correct the causes.
Table 9: Troubleshooting Virtual Office (Part 1 of 3)
Displayed 
Message
Probable Cause
Actions
Busy, try again
Remote IP Phone is 
active (not idle).
Wait for remote IP 
Phone to become idle 
and try again.
ACD is logged in.
Log out of ACD IP 
Phone before initiating 
Virtual Office from 
another IP Phone.
Make Set Busy is 
inactive on ACD IP 
Phone. 
Configure Make Set 
Busy active on ACD IP 
Phone.
Invalid ID (1)
Incorrect User ID 
entered.
Enter correct User ID.
User ID is not in 
Gatekeeper database.
Notify system 
administrator.
Invalid ID (2)
Incorrect User ID 
entered.
Enter correct User ID.
Invalid ID (3)
Incorrect User ID 
entered.
Enter correct User ID.
User ID in Gatekeeper 
database points to 
originating Call Server.
Notify system 
administrator.
Locked from 
Login
Three failed attempts to 
enter the correct 
Station Control 
Password.
Wait one hour for the 
lock to clear 
automatically, or notify 
system administrator to 
clear lock.