Avaya 4622SW IP Manual Do Utilizador

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Telephone Management and Troubleshooting
78 4622SW IP Telephone User Guide
  
Basic Troubleshooting Chart
Problem/Symptom
Suggested Solution 
Phone does not activate 
after connecting it the 
first time. 
Unless your System Administrator has already initialized your 
telephone, you might experience a delay of several minutes before 
it becomes operational. Upon plug-in, your telephone immediately 
starts downloading its operational software, its IP Address, and any 
special features programmed by your System Administrator from 
the server to which it is connected. Report any delay of more than 
10 minutes to your System Administrator.
Phone does not activate 
after a power 
interruption. 
Allow a few minutes for re-initialization after unplugging, powering 
down the phone, server problems, or other power interruption 
causes.
Phone worked earlier 
but does not currently 
appear to work.
Contact your System Administrator.
Speaker does not 
operate.
Ask your System Administrator if your Speaker was disabled. 
Phone does not ring. 
Use the Up/Down Volume keys to set your ringer volume to a 
higher level. 
From another phone, place a call to your extension to test this 
suggested solution. 
Display shows an error/
informational message. 
Most messages involve server/phone interaction.
If you are on a call and the display suddenly shows “Discovering...,” 
the network connection between the telephone and the call server 
was interrupted, but your call stayed connected. The telephone 
automatically starts to re-register with the call server, but until 
re-registration succeeds, you do not have access to switch features 
and functionality such as Transfer, or to administered Feature 
buttons.
If you cannot resolve the problem based on the message received, 
contact your System Administrator for resolution. 
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