Avaya 4630 Manual Do Utilizador

Locating a Phone Number Using the Directory

Using the Directory Application

Issue  2.0   December 2003

5

Search-related problems may occur due to entering improper search criteria or 
when valid search criteria does not produce the desired result. For example, you 
may enter an invalid name which cannot be located on the Telephone Number 
database being searched, or enter a valid name which is not included in the 
database.

Because using the Directory application to locate telephone numbers involves 
connection to your Corporate Directory server, directory- or network-related 
problems may occur from time to time. Such problems may involve not being able 
to connect to, or receive a response from, the server, or a slow response due to 
server or network congestion.

When a search (or query) cannot be successfully completed, a Trouble screen 
displays messages to help you determine the problem. Based on the message 
displayed, you can determine whether to re-initiate the search or contact your 
System Administrator for assistance.

5

Most Trouble messages require the involvement of your System Administrator. 
Those which are search-related require you to re-initiate your search after 
verifying and/or modifying your search criteria.

If you receive either of the following messages, verify your search criteria and 
re-try the query:

■

Server Timed Out - The Corporate Directory may be too big for this 
search, or your network may be congested. Narrowing your search criteria 
(for example, typing a full name rather than a partial name) may help.

■

(Name) Not Found - The Name you entered is not in your Corporate 
Directory. Verify that you typed the Name whose number you want to locate 
correctly and that it is in the format appropriate for your Corporate 
Directory. Then re-initiate the search.

If you cannot resolve a Directory Trouble message yourself, contact your System 
Administrator for assistance.