Avaya 555-233-128 Manual Do Utilizador

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Troubleshooting Guidelines
92 4600 Series IP Telephone Installation Guide
 
Troubleshooting the 4601 IP Telephone
Because the 4601 IP Telephone lacks a display, it uses its LEDs to indicate status and error 
situations. In 
, the Messages shown in the first column correspond to the equivalent 
conditions described in 
. Rather than displaying messages, the 4601 turns its LEDs on 
and off to indicate status or an error condition. LED indication is described in the second column 
of this table. In addition, not all conditions result in unique LED indications. 
Undefined Error
 
CAUSE: The PBX has rejected registration for an unspecified reason.
RESOLUTION: Consult your Avaya Media Server administration and 
troubleshooting documentation.
Resource Error
 
CAUSE: The PBX rejects the registration request.
RESOLUTION: Verify administration to ensure the telephone’s proper 
IP Address, extension, and password are being used.
Wrong Set Type
 
CAUSE: The PBX does not recognize the set type.
RESOLUTION: Ensure the PBX is properly administered to expect the 
appropriate telephone for the IP Address and extension.
Table 3: Possible Error and Status Messages During Installation of 4600 Series IP 
Telephones  (continued)
Message
Cause/Resolution
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Table 4: Possible Error and Status Messages During Installation of the 4601 IP 
Telephone 
Message
Visual Indication/Cause/Resolution
Extension 
Error
 
VISUAL INDICATION: Message Waiting indicators at top of telephone 
and the left middle of the faceplate display a broken flutter for a total of 5 
cycles (with one cycle being alternating 50 milliseconds on, 50 
milliseconds off for 500 milliseconds followed by 500 milliseconds off). 
CAUSE: The PBX does not recognize the extension entered or cannot 
find a valid gatekeeper.
RESOLUTION: Confirm the extension is correct and is correctly 
administered on the switch. Then try registration again, taking particular 
care to enter the extension accurately. 
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