Avaya 4630SW Manual Do Utilizador

Troubleshooting

Troubleshooting 4630 Applications

Issue  2.0   December 2003

10

GENERAL: 

A feature does not work as indicated 
in the User Guide, or does not work 
as it had previously worked

Verify the procedure and retry. 

Check below to troubleshoot the 
specific application with which you are 
working.

Ensure that any options have not been 
changed. Contact your System 
Administrator if these actions do not 
produce the desired result.

PHONE APPLICATION: 

Please review the previous section, 

SPEED DIAL APPLICATION: 

You cannot dial out using any Speed 
Dial button

Check that all call appearances 
(incoming/outgoing lines) are not 
already in use. If all lines are in use, 
wait until a line is available to make 
your call.

CALL LOG APPLICATION: 

You cannot dial out after selecting a 
call log entry

Only entries with a status of “Outgoing” 
can be called. You cannot call entries 
with a status of “Answered” or 
“Unanswered” directly without first 
editing and saving them.

Check that all call appearances 
(incoming/outgoing lines) are not 
already in use. If all lines are in use, 
wait until a line is available to make 
your call.

Dialing from the application does not 
go through

Your System Administrator must 
administer the settings for the 
Enhanced Dialing feature beyond the 
defaults.