Toshiba CIX-AG-NP-VA Manual Do Utilizador

The Personal Call Handler supports the use of Extra Information when the triggering 
event is either Call Ringing or Call Answered. The only choice offered in the pull 
down list is CallerID Name. Additional fields can be inserted by typing the name in 
the entry box. The syntax for the parameter must match the field exactly with that used 
within TOSHIBA. Following is a list of field names that can be entered into the 
Personal Call Handler Extra Info field.

~  When a tilde is the lead character in an Extra Info field name, that field cannot be 
edited and will not display in the Extra Info screen.

Account

Account code attached to the call

ACDAGT

ACD agent’s name

ACDAGTN

ACD agent’s code (number)

ACDGRP

ACD group’s name

ACDGRPN

ACD group’s number

CalledID

Name of called number (DID/DNIS Name)

CalledIDNum

Number called (DID/DNIS number)

CallerID

CallerID/ANI name

CallerIDNum

CallerID/ANI number

CALLPRIORITY

Priority of call within ACD

LastRedir

Last redirected extension number

PC_DEST or ~PC_DEST

Post call survey destination

PREFAGENT

ACD preferred agent’s code (number)

~RECFNAME

Tracer/ACR recording file name for this call