Toshiba CIX-AG-NP-VA Manual Do Utilizador
Open Architecture Interfaces
OLE / COM Interface
74
Strata CIX Net Phone AG 04/08
ACD Agent Commands
Agent Login
Log into an ACD Group.
Format:
ACD_LogIn (AgentID, PilotExt, PhoneExt, PopUp)
Where:
AgentID = Leave blank if not by AgentID, “*” = use last
Agent ID used
Agent ID used
PilotExt = ACD group extension, left blank = ALL
PhoneExt = Blank = 1st-party, Non-blank – target 3rd-
party extension
party extension
PopUp = Non-blank – means popup Net Phone
Agent Logout
Log out of an ACD Group.
Format:
ACD_LogOut (AgentID, PilotExt, PhoneExt, PopUp)
Where:
AgentID = Leave blank if not by AgentID, “*” = use last
Agent ID used
Agent ID used
PilotExt = ACD group extension, left blank = ALL
PhoneExt = Blank = 1st-party, Non-blank – target 3rd-
party extension
party extension
PopUp = Non-blank – means popup Net Phone
Monitor Call
Monitor a call on this extension.
Format:
MonitorCall (Ext#)
Where:
Ext# = Extension of phone on a call
Add Me
As Agent Help Supervisor for this extension.
Format:
AddMeToCall (Ext#)
Where:
Ext# = Extension of phone on a call.