Peerless Industries KX-TDA200 Manual Do Utilizador
1.2 Receiving Group Features
Feature Guide
43
1.
Group Call Distribution [
Incoming calls are distributed using one of the following methods:
2.
Queuing Feature [
If a preprogrammed numbers of extensions in an incoming call distribution group are busy,
a preprogrammed number of additional calls can wait in a queue.
While calls are waiting in the queue, an outgoing message (OGM) or Music on Hold can
be sent to the waiting callers.
a preprogrammed number of additional calls can wait in a queue.
While calls are waiting in the queue, an outgoing message (OGM) or Music on Hold can
be sent to the waiting callers.
3.
VIP Call [
It is possible to assign a priority to incoming call distribution groups so that an incoming
*10
:
*11
:
*12
:
Distribution Method
Description
Uniform Call
Distribution (UCD)
Distribution (UCD)
Calls go to a different extension uniformly each time a call
is received.
is received.
Priority Hunting
An idle extension is searched in the specified order.
Ring
All extensions in the incoming call distribution group ring
simultaneously.
simultaneously.
Incoming Call
Distribution Group 1
(Floating extension no.: 290,
Name: Sales)
Distribution Group 1
(Floating extension no.: 290,
Name: Sales)
Log-out
Log-in
Extn.
101
101
Extn.
102
102
Extn.
103
103
Extn.
104
104
Extn.
105
105
Extn.
105
105
Supervisor Extension
Extn.
100
100
Calls arriving at incoming call
distribution group 1.
distribution group 1.
Queuing Feature
Five calls are
waiting in a queue.
Five calls are
waiting in a queue.
Monitors or controls the
incoming call distribution
group status.
incoming call distribution
group status.
4
5
8
9
1
2
3
Group Call Distribution
Calls are distributed by the
assigned method.
(Only three extensions
[agents] can answer the
call for Busy on Busy.)
Calls are distributed by the
assigned method.
(Only three extensions
[agents] can answer the
call for Busy on Busy.)
Overflow Feature
a) Sends a busy tone (Busy on Busy), or
b) Redirects to the overflow destination.
a) Sends a busy tone (Busy on Busy), or
b) Redirects to the overflow destination.
Manual Queue Redirection
The longest waiting call in a queue
can be redirected to the overflow
destination by pressing the Hurry-up
button. The button shows the Hurry-
up status.
The longest waiting call in a queue
can be redirected to the overflow
destination by pressing the Hurry-up
button. The button shows the Hurry-
up status.
D
E
F
B
A
C
*
11
*
12
*
10
6
7