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Peerless Industries KX-TDA30 Manual Do Utilizador

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1.2 Receiving Group Features
42
Feature Guide
1.2.2
Incoming Call Distribution Group Features
1.2.2.1
Incoming Call Distribution Group Features—SUMMARY
Description
An incoming call distribution group is a group of extensions programmed through system 
programming (
distribution group receives calls directed to the group. Each incoming call distribution group 
has a floating extension number.
Incoming calls directed to an incoming call distribution group are distributed to the member 
extensions in the group using a distribution method. When a preprogrammed number of 
extensions in the group are busy, the incoming calls can wait in a queue.
Each incoming call distribution group and member extensions can be programmed as desired 
to handle incoming calls. Calls to the group can be monitored by an extension assigned as a 
supervisor (supervisor extension).
*1
:
*2
:
*3
:
*4
:
*5
:
*6
:
*7
:
*8
:
*9
:
Tenant number is required to determine the time mode (day/lunch/break/night) (
 
2.2.4 Time Service) and the music source (for Music on Hold) for each group.
Programming Item Example for Incoming Call Distribution Group 1 with
Diagram
A through F in the table are described in the following diagram.
Group 
No.
1
2
3
:
3
Max.
Queuing 
Call 
Capacity
*5
Hurry-up 
Level
*6
3
8
Overflow 
Time
*7
60
90
Tenant 
No.
*9
1
5
Overflow Destination
*8
Day
100
200
...
...
...
...
...
...
Night
100
200
Group 
Name
*2
Sales
Engineering
Floating 
Extn. No.
*1
290
291
Distribution 
Method
*3
Ring
UCD
A
B
C
D
E
F
5
11
Max. No. of 
Busy 
Extensions
*4