Avaya 5620SW + EU24 Manual Do Utilizador

Page 12 - Mute 

Basic Call Handling Features 

Page 12 - Basic Call Handling Features 

IP Office (R3.0) 5620SW + EU24 User’s Guide 

Mute 

40DHB0002USEP – Issue 1 (13th January 2005) 

During an active call, the Mute feature prevents the party with whom you are speaking 
from hearing you. This feature is most commonly used in conjunction with the 
Speakerphone, but can be used to hold an off-line conversation at any time during a 
call. 

Preventing the other person on the line from hearing you: 
1. Press 

 Mute. 

• 

The other party cannot hear you. The indicator next to the Mute button lights 
when Mute is active. 

2.  To reinstate two-way conversation, press 

 Mute again.

 

 

The Hold feature puts a call on hold until you retrieve it. 

Placing a call on hold: 
1. Press 

the 

 Hold or the Call Appearance key for the call. 

• 

The   Hold icon is displayed. 
 

Retrieving the held call: 
1.  Press the call appearance key with the   Hold icon is displayed. 

• 

The call is now active.  
 

Note:  After a pre-set time (defined by your System Administrator), you are reminded 

that you have a call on hold by the   hold icon changing for a few moments to 

 and the phone ringing. 

 

Also see Transfer on page 13. 
 

The Speed Dial feature allows you to have the 5620 telephone automatically dial calls 
to telephone numbers stored in your personal directory. See Speed Dials on page 14.  

 

To make a call to a personal directory entry using the Speed Dial feature: 
1. Press 

the   SpDial softkey. The Speed Dial screen is displayed.  

2.  Press the button next to the entry you want to call.  
3.  If the entry you want is not displayed, use 

 and 

 to cycle through the entries  

or key the first letter of the required name to jump to the page with a matching 
entry. 

4.  The 5620 telephone dials the number for you.  

 

The Redial (or Last Number Dialed) feature automatically redials a previously dialed 
extension or outside number (up to 24 digits). Your 5620 will store the up to three of the 
last numbers dialed. 

Note:  If you have dialed the same number twice in succession, it will only have one 

appearance in the redial list. 

To redial previously dialed number: 
1. Press 

 Redial and press the call appearance key next to the required 

number.