Avaya 6 Manual Do Utilizador

The default start points can be used to create a sequence of actions that will be applied to all suitable calls unless a
specific start point exists.

·

 Collect 

Used when a caller attempts to access a mailbox.

·

 Leave 

Used when a caller is redirected to voicemail.

·

 Callback 

Used when the voicemail calls a user to inform them about messages in a mailbox. See 

Setting up Callback

.

·

 Queued 

Used for callers queuing for a hunt group or user. See 

Customizing Queue Announcements

.

·

  Still Queued 

Used for callers queuing for a hunt group or user. See 

Customizing Queue Announcements

.

 

When a default start point is used, the following actions can attempt to recognize who the presumed user is (the internal
user calling or being called) and access the matching mailbox for that user unless the action specifies another mailbox.

·

Get Mail Action. 

·

Leave Mail Action. 

·

Play Configuration Menu.

·

Listen Action. 

·

Record Name Action. 

·

Edit Play List Action. 

 

The following actions will automatically recognize who the presumed user is and then use that user's voicemail reception
settings unless the action specifies another mailbox.

·

Transfer Action. 

·

Assisted Transfer Action. 

·

Whisper Action. 

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