Avaya 6 Manual Do Utilizador

 

The Speak Text action allows any text to be spoken to the caller. To be able to use the Speak Text action you

require TTS (Text to Speech) to be 

installed and licensed

.

For examples of the action in a call flow, see:

·

Entering Details in to the Database

.

·

Returning Data from the Database

.

1. Click the 

 Basic Actions icon and select 

 Speak Text. 

2. The 

, 

, 

 and 

 tabs are standard tabs available to all

actions. 

3. Select the Specific tab.

·

Text to speak 
Enter the text to be spoken in the Text to speak field. this can include: 

·

Typed text sentences.

·

Voicemail Pro 

Call Variables

. For example:

·

Entering $KEY would be replaced when spoken by the last digits dialed within the call flow by the
caller.

·

If using database interaction, entering $DBD[x] would be replaced by the current value of that
database field.

·

Entering $CLI would speak the caller's CLI, if available, back to them.

·

SAPI 5 XML

 tags can be added to alter how the text is spoken. For example when 123 needs to be

spoken as one two three rather than "one hundred and twenty-three", enter <spell>123</spell>.

This action has the following result which can be connected to a further action: 

·

Next 
Connect the result to a following action in the call flow. 

Speaking Variables to Callers 
Call variables can be used as prompts. The value of the call variable will then be spoken. This applies to all variables that
are numeric values. It also applies to $NAM which will play the mailbox users recorded name prompt. 

Numbers are spoken as a series of single digits. For example 123 is spoken as "one two three". To speak 123 as "one
hundred and twenty-three" requires TTS to be installed and a 

 action used.

Some call variables can be played as prompts, for example:

·

$NAM 
Plays the mailbox's name prompt if one has been recorded.

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