Avaya 5420 + EU24 Manual Do Utilizador

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Speed Dial 
Basic Call Handling Features - Page 11 
IP Office 5420 + EU24 User’s Guide 
Basic Call Handling Features - Page 11 
40DHB0002UKEG – Issue 4 (9th February 2004) 
Speed Dial 
Speed Dial 
The Speed Dial feature allows you to have the 5420 telephone automatically dial calls 
to telephone numbers stored in your personal directory (maximum of 104). See Speed 
Dials on page 13.  
To make a call to a personal directory entry using the Speed Dial feature:  
1. Press 
the   SpDial softkey. The Speed Dial screen is displayed.  
2.  Press the button next to the entry you want to call.  
3.  If the entry you want is not displayed, use 
 and 
 to cycle through the entries  
or key the first letter of the required name to jump to the page with a matching 
entry. 
4.  The 5420 telephone dials the number for you.  
 
Redial 
The Redial (or Last Number Dialed) feature automatically redials a previously dialed 
extension or outside number (up to 24 digits). Your 5420 will store the up to ten of the 
last numbers dialed. 
Note:  If you have dialed the same number twice in succession, it will only have one 
appearance in the redial list. 
To redial previously dialed number: 
1. Press 
 Redial. Use 
 and 
 to step through the entries. When you have 
located the required number, press the associated key. 
 
Mute 
During an active call, the Mute feature prevents the party with whom you are speaking 
from hearing you. This feature is most commonly used in conjunction with the 
Speakerphone, but can be used to hold an off-line conversation at any time during a 
call. 
Preventing the other person on the line from hearing you: 
1. Press 
 Mute
•  The other party cannot hear you. The indicator next to the Mute button lights 
when Mute is active. 
2.  To reinstate two-way conversation, press 
 Mute again.  
 
Hold 
If, with a call in progress, a second call arrives and is shown against a Call Appearance 
key, you can then Hold the first call and answer the second call. 
To put an existing call on hold: 
1. Press 
 Hold or the Call Appearance button with the   symbol against it. The 
symbol changes to  ; showing that the line is on hold. 
2.  Answer the second call by pressing the Call Appearance button with the   symbol 
against it. The symbol changes to  ; showing that the line is connected. 
 
To return to the held call: 
1.  If you have a call in progress, then first put that call on hold as above. 
2.  To retrieve a held call, simply press the Call Appearance button with the   against it.  
 
Note:  After a pre-set time (defined by your System Administrator), you are reminded 
that you have a call on hold by the   hold icon changing for a few moments to 
 and the phone ringing.