Avaya INDeX 11.0 Manual Do Utilizador

 Answering Normal Calls 

Answering Calls – Page 15 

The phone gives a repeated double ring for external calls, a repeated single ring for 

internal calls. 
To answer the call:   
1.  Lift the handset. 
2.  To end the call, replace the handset. 

 

The system can store a callers number for you to make a return call (see page 13). 
Your 20AT has  a message lamp which the system will light when a caller leaves 

such a message. 
If your system has a Voice Manager attached, this can also leave its number as a 

message when you have new voice mail waiting in your mailbox. 
To answer a message waiting lamp:  

1.  Lift the handset and dial  1. The system rings the extension that left the 

To cancel a message waiting lamp:  

1.  Lift the handset and dial  2. Replace the handset. 

 

You can pickup an incoming external call to any other extension. In addition your 
phone can store a pickup group number (see below). You can then pick up incoming 

external calls ringing any phone in that group.  
 
To pick up any ringing phone:  
1.  Lift the handset and dial the extension number followed by 9. 
2.  Continue the call as normal. 

 

To pick up any ringing phone in a group:  
1.  Lift the handset and press RECALL# to pickup the longest ringing call. 
2.  Continue the call as normal. 

 

To set the phone's pickup group:  
1.  Lift the handset and immediately dial  0. 
2.  Broken dial tone: Dial 42 (pickup group). 
3. Loud 

pip: Dial the your passcode (see page 20).You will hear either:- 

•  Continuous tone:   

Passcode wrong. Replace the handset. 

•  Three soft-tones:   

Pickup group set. Dial   to cancel it.  

•  Single soft tone:   

No pickup group set.  

 

Dial a group number and then dial #.  

•  Continuous tone:  

Invalid number, replace the handset. 

•  Broken dial tone:   

Number okay, replace the handset. 

 

INDeX 11.0 20AT Telephone User's Guide 

Answering Calls – Page 15 

38DHB0002UKHB Issue 1 (10/05/2004) Answering 

Normal 

Calls