3com 3102 Manual Do Utilizador

When I dial 9 or 8 to access 
an outside line, the display 
panel shows “All Ports 
Busy.”

No outside lines are available. Try again in a few 
minutes.

After I call another user in 
my organization, I hear a 
tone but no ringing.

The other user may have the Hands Free Active on 
Intercom feature enabled. Begin speaking after you 
hear the tone. For details, see 

 in 

On my NBX Business 
Telephone, all incoming 
internal calls come over my 
speaker phone.

You have the Hands Free Active on Intercom feature 
enabled. For details, see 

 in 

When I try to access the 
NBX NetSet utility, I do not 
get a response after I type 
the NBX system’s IP address 
and press Enter.

Ask your administrator to verify the IP address that you 
typed into your web browser.

I am unable to log in to the 
NBX NetSet utility.

You must set up your voice mail before you can use the 
NBX NetSet utility. Press the

 

MSG button. The prompts 

guide you through the setup. Then use your voice mail 
password to access the NBX NetSet utility. If you are on 
an analog telephone, see 

 in 

My telephone is not 
forwarding my incoming 
calls to my voice mailbox.

In NBX NetSet > User Information > Call Forward, 
verify that you have selected Forward to Voice Mail 
as your call coverage point. For details, see 

 in 

On my NBX Business 
Telephone, I added a 
One-Touch speed dial, but 
the telephone does not dial 
that number.

Use only numeric characters in your Speed Dial setup. 
For details, see 

 

in 

I try to pick up a call ringing 
on another telephone using 
Directed Call Pickup, but it 
fails.

The telephone that you are using to pick up the call 
may not be in the same group as the telephone that is 
ringing and the telephone group to which the ringing 
telephone belongs does not allow nonmember pickup. 
See 

.

My telephone keeps 
ringing after I pick up the 
handset.

■

Your telephone may have lost connection to the 
system immediately after a call came in. Remove the 
Ethernet cord from the jack, then re-insert it into 
the wall jack.

■

Wait a few seconds. If the telephone continues to 
ring, disconnect the electrical power for your 
telephone, and then plug it back in.

Table 16   Possible Problems (continued)