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Avaya 3.1.0 Manual Do Utilizador

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Call Handling
Avaya one-X Quick Edition Release 3.1.0 Telephone User Guide
May 2007
15
 
Call Handling
Putting a Call on Hold 
You can put a call on hold to temporarily remove yourself from the call. While the active call is 
on hold, you can make outgoing calls or answer incoming calls.
To put a single call on hold
●
Press the HOLD (
) button. You can replace the handset without losing the call.
To retrieve a held call
●
To take the call off hold, perform one of the following actions:
●
Pick up the handset and press the HOLD (
) button.
●
For hands-free operation, press the Line/Feature ( ) button associated with the held 
line or press the HOLD (
) button.
●
If you are using a headset, press the HOLD (
) button.
There may be a slight delay before the call becomes active again.
To put an active call on hold while you place a new call 
You can hold an active call while you place a call to another party.
1. Press the HOLD (
) button.
2. Press a Line/Feature ( ) button. Place and conclude the new call.
3. Retrieve the held call.
To put an active call on hold while you answer a second call
If someone calls you while you are engaged in a call, you will be alerted to the call by the 
Message Waiting indicator, which begins to flash. In addition, a ringing (
) icon will appear in 
the display beside one of the Line/Feature ( ) buttons. You can put the active call on hold while 
you answer the incoming call. 
1. When information about an incoming call appears in the display, select the Line/Feature 
( ) button that corresponds to the incoming call.
The active call is automatically put on hold. The display shows an associated HELD 
softkey on the right side of the display.
2. Conduct and conclude the new call.
3. To retrieve the held call, select the HELD softkey that corresponds to the held line.