Avaya 4600 Manual Do Utilizador

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Troubleshooting Guidelines
104 4600 Series IP Telephone Release 2.2 LAN Administrator Guide
 
The TFTP or HTTP 
script file is ignored 
or not used by the 
telephone 
AND the TFTP or 
HTTP server is a 
LINUX or UNIX 
system.
CAUSE: The telephone expects lines of the 
script file to terminate with a 
<Carriage 
Return> <Line Feed>
. Some UNIX 
applications only terminate lines with 
<Line 
Feed>
. Editing the script file with a 
UNIX-based editor can strip 
<Carriage 
Return>
s from the file. Doing so causes the 
entire file to be treated as a comment, and 
thus be ignored. 
RESOLUTION: Edit the script file with a 
Windows
®
-based editor, or another editor 
that does not strip out the 
<Carriage 
Return>
CAUSE: UNIX and LINUX systems use 
case-sensitive addressing and file labels. 
RESOLUTION: Verify the file names and 
path in the script file are accurately specified. 
AND telephone 
administration recently 
changed.
CAUSE: The 46xxupgrade.scr file was 
mis-edited, renamed, etc.
RESOLUTION: Download a clean copy of 
the 46xxupgrade.scr file from the Avaya 
support Web site, and do not edit or rename 
it. Customize or change only the 
46xxsettings file, as discussed in 
Telephone power is interrupted while the 
telephone is saving the application file and the 
TFTP or HTTP application stops responding.
CAUSE: The TFTP or HTTP server stops 
responding if power is interrupted while a 
telephone is saving the application file.
RESOLUTION: Restart the TFTP or HTTP 
server, as applicable.
The DHCP server indicates the 4600 Series IP 
Telephone reports itself as a Token Ring 
device, and refuses to provide the telephone 
an address.
CAUSE: Early versions of the 4600 Series IP 
Telephones erroneously report being a 
Token Ring device. With most DHCP 
servers, this does not matter. Some LINUX 
servers, however, refuse to issue addresses 
to Ethernet devices reporting to be Token 
Ring devices.
RESOLUTION: Administer the DHCP server 
to delete all MAC and IP Addresses 
associated with Lucent Technologies or 
Avaya, or allow the associated DHCP leases 
to expire.
Table 10: Some Error Conditions in Operation of 4600 Series IP 
Telephones  (continued)
Condition
Cause/Resolution
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