HP (Hewlett-Packard) 5992-1918 Manual Do Utilizador
3 Getting Help from Hewlett-Packard
Sometimes you need help troubleshooting your Java application problems. Before opening a
support call, search for information that may help you by referring to the Go Java! website:
support call, search for information that may help you by referring to the Go Java! website:
This site contains much information about Java, including known issues, release notes, patches,
downloads, documentation, and more. If you still need troubleshooting help after looking at this
website and you have a support contract with Hewlett-Packard (HP), follow the instructions
outlined in this chapter to collect the necessary information before opening a support call.
downloads, documentation, and more. If you still need troubleshooting help after looking at this
website and you have a support contract with Hewlett-Packard (HP), follow the instructions
outlined in this chapter to collect the necessary information before opening a support call.
3.1 Problem Report Checklist
Use this checklist to collect information before you request support. Providing more information
when you initiate your support call reduces the time it takes for support engineers to start working
on your problem.
when you initiate your support call reduces the time it takes for support engineers to start working
on your problem.
NOTE:
More details about collecting problem data, system data, and Java environment data
may be found in the sections following this checklist.
1.
Problem Description
a.
a.
Did this Java application ever work?
b.
What is the problem (abort, hang, performance, and so on)?
c.
What messages are written to stdout or stderr relating to the problem?
d.
Does the problem occur every time the application is run or intermittently?
e.
What are the application details? Include the following:
•
•
Name of the application.
•
What the application does.
•
The command line and options used to start the application.
•
Description of the expected behavior.
•
Description of the actual behavior.
•
The application stack that you are running—for example, the webserver name or
the application server name.
the application server name.
f.
How do you reproduce the problem? If possible, provide source code and step-by-step
instructions.
instructions.
g.
Do you have a workaround for the problem? If so, describe it.
2.
Problem Data (refer to Section 3.2 for details)
a.
a.
Core file, best collected with gdb's packcore command
b.
Fatal error log (hs_err_pid<pid>.log)
c.
Stack trace
3.
System Information (refer to Section 3.3 for details)
a.
a.
What version of HP-UX is on the system? Provide the output from the uname -a
command.
command.
b.
What patches are installed on the system? This can be determined with HPjconfig or
swlist
swlist
.
c.
What window manager is being used? For example, Reflections X or X Windows. Or
is the application running inside a browser? If so, which one?
is the application running inside a browser? If so, which one?
4.
Java Environment (refer to Section 3.4 for details)
3.1 Problem Report Checklist
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