Samsung OfficeServ Manual Do Utilizador

 

15

Each window of the <OfficeServ Operator> main window is described below:   
 

Information  
 

Helps the OfficeServ Operator users learn the OfficeServ Operator by 
giving the users necessary useful information. Also, displays the 
messages received from other station subscribers.   

Incoming Calls 

Displays the calls connected to the OfficeServ Operator in sequence. 

Active Calls 
 

Displays a call connected to the operator. Also, displays the customer 
name, company, title, phone number, and the information on the recent 
called party from the stored customer database. The user can take notes 
of calls on hold or calls. 

Held Calls   

Displays the calls on hold in sequence. The <Held Calls> window 
displays the saved/restored calls. 

Call Button   
 

This window includes the call control button required to operate the 
OfficeServ Operator and the input field for a destination number. The user 
can adjust the displayed buttons. 

DID  

Displays the DID information set in the iDCS system. The DID information 
is displayed in the <Incoming Calls> window, <Active Calls> window, and 
<Held Calsl> window as well ; thus, the information can be used very 
usefully for supporting multiple companies or departments. 

BLF  

Displays the devices of the OfficeServ Operator in the format of cards or 
lists. If the station port is the same as the C.O.line port, this window will 
show the current status of the device. 
The device types are as follows: 
- Station port/C.O.line port of the iDCS system. 
- Member of the station group 
- Speed dial number of the operator station 
- DT/DS button set in the operator station 
- A random number set by the user 

Status Line 

Displays the current status of the user station such as voice message 
number, whether voices are recorded or not, Do Not Disturb (DND), 
message list (list of stations where messages are left), call back (busy 
station where a call is reserved), and ring plan setting status