Samsung OfficeServ Manual Do Utilizador

Samsung

TABLE OF CONTENTS

INTRODUCTION

Introduction.......................................................................................................................................... 1

Document Content and Organization.................................................................................................. 1

Conventions......................................................................................................................................... 2

References .......................................................................................................................................... 2

CHAPTER 1. Introduction to the OfficeServ Operator

Overview ................................................................................................................................................................4

Introduction to the OfficeServ Operator............................................................................................... 4

System Requirements ......................................................................................................................... 5

Functions of the OfficeServ Operator .................................................................................................................5

CHAPTER 2. OfficeServ Operator Installation

Preparations Before Installation ..........................................................................................................................7

Installation .............................................................................................................................................................7

Procedures for Installing the OfficeServ Operator.............................................................................................8

CHAPTER 3. Description of the OfficeServ Operator

Starting the OfficeServ Operator .......................................................................................................................13

Main Window .......................................................................................................................................................14

Menus ..................................................................................................................................................................16

Information Window............................................................................................................................................17

Incoming Calls Window......................................................................................................................................18

Active Calls Window ...........................................................................................................................................18

Modifying the Caller Information........................................................................................................ 19

Saving New Customer Information ................................................................................................... 20

Using the Recently Forwarded Number ............................................................................................ 20

Call Features ..................................................................................................................................... 21

Held Calls Window..............................................................................................................................................22

Call Button Window ............................................................................................................................................22

DID Window .........................................................................................................................................................23

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