Samsung OfficeServ Manual Do Utilizador

 

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State 

Status of the call 

Active Calls 

Contact 

Info.  Displays the CID and the number most recently 

transferred  

Note 

Call-related notes entered by the operator 

Held Calls 

Orbit Park 

Displays the [Orbit Park] button 

 

This tab enables the user to select the display format. 

 
Parameters of the [Display] tab are described below:   
 

Display 
messages 

Determines the number of messages to be displayed, 
which are received from the OfficeServ Operator or the 
OfficeServ Call.   

Information 
Window 

Display help 
appropriate for 
the situation 

Determines whether to display instructions for effectively 
using the OfficeServ Operator.     

DID DID, 

Queue 

Selects information to be displayed on the DID/Queue 
list. 
Queue should be selected for using the OfficeServ 
Operator as the operator/agent of the call center.   

Busy Lamp 
Field 

Card View, 
List View 
Number Only 

Determines the display type for the BLF window.