Samsung OfficeServ Manual Do Utilizador

 

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Parameters of the [Contact Information] tab are described below:   
 

Internal Inbound 
Calls 

If an intercom call arrives, the system retrieves the CID data from the 
DB.  

External Inbound 
Calls 

If an external call arrives, the system retrieves the CID data from the 
DB. 
- Search CLI Table for external calls, if a match has not found in the 

Smart Console phonebook: If the CID is not found on the DB, the 
system attempts to retrieve the information from the CLI data of the 
iDCS system.   

Outbound Calls 

If the call was originated from an operator, the system retrieves the CID 
data from the DB. 

 

This tab is used to determine how the OfficeServ Operator should handle the current call when 
a common call or a held call arrives while the user is busy.   

 
Parameters of the [Call Control] tab are described below:   
 

Hang up the connected call 

Hangs up the current call and answers the new call. 

Hold the connected call 

Automatically holds the current call and answers the new 
call.