Samsung OfficeServ Manual Do Utilizador

 

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This chapter describes the procedures for using the general functions and additional functions 
of the system through the call control buttons, mouse, keyboard, and popup menu.   
 
The progress of a call is displayed accordingly on the <Incoming Calls> window, <Active 
Calls> window, or <Held Calls> window. OfficeServ Operator users can control calls by using 
call control buttons or the [Call] menu. 
 

This section describes the procedures for executing general functions such as <Dial>, 
<Answer>, <Drop>, <Hold>, <Transfer>, <Park>, and <Conference Call> from the <Incoming 
Calls> window, <Active Calls> window, or <Held Calls> window. 
 

This section describes the procedures for executing additional functions such as <Hold with a 
Note>, <Target Hold>, <Orbit Park>, <Leave Message>, <Camp On>, and <OHVA>. 
 
The call control buttons and [Call] menu are described below: 
 

 

Dial Makes 

a 

call 

 

Answer 

Answers an incoming call 

 

Drop 

Disconnects the current call 

 

Hold 

Holds a call 

 

Unhold 

Answers a held call 

, 

 

Transfer, Toggle 

Transfers a call, call alternation 

 

Station Park 

Parks a call in a station 

 

Orbit Park   

Parks a call by using number keys ranging 
from 0 to 9 or reanswers the held call   

 

Conference 

Makes a conference call 

 

Page Broadcasting 

 

Camp On 

Call waiting 

 

Transfer to Voice Mail 

Transfers a call to a voice mailbox 

, 

 

Call Recording to Voice Mail   

Starts/stops recording a call 

 

Callback 

Reserves a call connected to a busy 
/unanswered station