AT&T 555-230-520 Manual Do Utilizador

Adjunct Routing

Issue  4 September 1995

The following vectors can be used to illustrate the processes just described.

Because we are assuming the adjunct link is down, the 

adjunct routing

 command 

in Step 1 fails.  Because the 

wait-time

 command in Step 2 immediately follows an 

adjunct routing

 command whose adjunct link is down, the 

wait-time

 step is 

skipped.  Step 3 contains another 

adjunct routing

 command whose adjunct link 

is also down.  As a result, the step fails, and control is passed to the 

goto step

 

command in Step 4, which is automatically executed.

Now, let’s assume the 

goto step

 command in Step 4 is not successful (that is, no 

branch is made because there is at least one available agent in split 20).  In such 
a case, the 

wait-time

 step (Step 5) following the unsuccessful 

goto

 step is 

skipped, and control is passed to the 

goto vector

 command in Step 6.  This step 

then routes the call to vector 50 (not shown), which is designed to queue the call 
and provide standard call treatment.

On the other hand, let’s backtrack and assume the 

goto step

 command in Step 4 

is successful.  In such a case, control is passed to Step 7, where another 

goto 

step

 command determines whether there are more than 50 calls in split 20.  If so, 

VDN (extension=1040  name=‘‘Ad Route’’  vector=40)
Vector 40
      1. adjunct routing link 1000 (link is down)
      2. wait-time 10 seconds hearing ringback
      3. adjunct routing link 2000 (link is down)
      4. goto step 7 if available-agents in split 20 < 1
      5. wait-time 10 seconds hearing ringback
      6. goto vector 50 if unconditionally
      7. goto step 10 if calls-queued in split 20 pri l > 50
      8. announcement 4001
      9. goto vector 50 if unconditionally
     10. route-to number 6000 with cov n if unconditionally
VDN (extension=6000  name=‘‘Message’’  vector=60)
Vector 60
      1. announcement 4000 (‘‘We’re sorry.  We
         are still unable to connect you to an agent.
         If you’d like to leave a message, please do so
         after the tone.  Otherwise, please call back
         weekdays between 8:00 A.M. and 5:00 P.M.
         Thank you.’’)
      2. wait-time 6 seconds hearing silence
      3. messaging split 18 for extension 1500
      4. announcement 4010 (‘‘We’re sorry.  We
         were unable to connect you to our voice mail.
         If you’d like to try to leave a message again,
         please do so after the tone.  Otherwise, please
         call back weekdays between 8:00 A.M. and 5:00 P.M.
         Thank you.’’)
      5. goto step 2 if unconditionally