Manual Do Utilizadoríndice analíticoOverview: BlackBerry Enterprise Server21Document revision history21Getting started in your BlackBerry Enterprise Server environment22Log in to the BlackBerry Administration Service for the first time26There is a problem with this website's security certificate26This connection is untrusted27Creating administrator accounts29Administrative roles and permissions29Preconfigured administrative roles29Creating roles34Create a role34Create a role based on an existing role35Create an administrator account35Add an administrator account to a group36Specify an email address for the BlackBerry Administration Service37Permit an administrator to log in to the BlackBerry Administration Service using a messaging server account37Assign a BlackBerry device to an administrator account38Using an IT policy to manage BlackBerry Enterprise Solution security39Using IT policy rules to manage BlackBerry Enterprise Solution security39Preconfigured IT policies40Default values for preconfigured IT policies41Creating and importing IT policies44Create an IT policy44Create an IT policy based on an existing IT policy45Import IT policy data45Import IT policy rules from an IT policy pack46Change the value for an IT policy rule46Assign an IT policy to a group47Assign an IT policy to a user account47Sending an IT policy over the wireless network48Resend an IT policy to a BlackBerry device manually48Resend an IT policy to a BlackBerry device automatically48Assigning IT policies and resolving IT policy conflicts49Option 1: Applying one IT policy to each user account50Reconciliation rules for conflicting IT policies when you apply one IT policy to the user account50Change the method that the BlackBerry Enterprise Server uses to resolve conflicting IT policies51Rank IT policies51Option 2: Applying multiple IT policies to each user account51Reconciliation rules for conflicting IT policies when you apply multiple IT policies to a user account52Change the method that the BlackBerry Enterprise Server uses to resolve conflicting IT policies53Rank IT policies53Preview how the BlackBerry Enterprise Server resolves IT policy conflicts53View the resolved IT policy rules that are assigned to a user account54Deactivating BlackBerry devices that do not have IT policies applied54Deactivate BlackBerry devices that do not have IT policies applied55Creating new IT policy rules to control third-party applications55Create an IT policy rule for a third-party application55Change or delete IT policy rules for third-party applications56Export all IT policy data to a data file56Delete an IT policy57Configuring security options58Encrypting data that the BlackBerry Enterprise Server and a BlackBerry device send to each other58Algorithms that the BlackBerry Enterprise Solution uses to encrypt data58Change the symmetric key encryption algorithm that the BlackBerry Enterprise Solution uses59Managing device access to the BlackBerry Enterprise Server59Turn on the Enterprise Service Policy60Configure the Enterprise Service Policy60Permit a user to override the Enterprise Service Policy61Extending messaging security to a BlackBerry device61Extending messaging security using PGP encryption61Configure the BlackBerry Enterprise Solution to support PGP encryption62Extending messaging security using S/MIME encryption62Configure the BlackBerry Enterprise Solution to support S/MIME encryption63Configure encryption options for S/MIME-protected messages63Turn off support for processing S/MIME-protected messages on the BlackBerry Enterprise Server64Enforcing secure messaging using classifications65Create a message classification65Create a message classification based on an existing message classification66Order message classifications66Delete a message classification67Generating organization-specific encryption keys for PIN-message encryption67Generate a PIN encryption key67Turn off BlackBerry services that the BlackBerry MDS Connection Service, BlackBerry Collaboration Service, and BlackBerry MVS provide68When a BlackBerry device overwrites data in the BlackBerry device memory68Changing when a BlackBerry device cleans the BlackBerry device memory69Best practice: Configuring additional memory cleaner settings for BlackBerry devices70Configuring the BlackBerry Enterprise Server environment71Best practice: Running the BlackBerry Enterprise Server71Configuring certain BlackBerry Enterprise Server components to use proxy servers72Configure a BlackBerry Enterprise Server component to use a .pac file72Configure a BlackBerry Enterprise Server component to use a proxy server73Configure a BlackBerry Enterprise Server component to authenticate to a proxy server on behalf of BlackBerry devices74Configuring the BlackBerry Administration Service to use a proxy server74Configuring proxy selection for the BlackBerry Administration Service75Configuring manual proxy selection for a BlackBerry Administration Service instance75Configure manual proxy selection for the Windows account that runs the BlackBerry Administration Service75Configure the BlackBerry Administration Service to use the Web Proxy Autodiscovery Protocol to select a proxy server automatically76Turn off Web Proxy Autodiscovery Protocol76Configure the BlackBerry Administration Service to use a PAC file to select a proxy server automatically76Configuring the BlackBerry Administration Service to authenticate with a proxy server77Configure the BlackBerry Administration Service to use HTTP basic authentication77Delete credentials for HTTP basic authentication78Configuring multiple BlackBerry Enterprise Server instances to use the same BlackBerry Enterprise Server component79Configure multiple BlackBerry Enterprise Server instances to use the same BlackBerry MDS Connection Service79Configure multiple BlackBerry Enterprise Server instances to use the same BlackBerry Collaboration Service80Configuring support for Unicode languages80Configure support for Unicode languages80Change the character encoding that the BlackBerry Enterprise Server uses to send Unicode messages81Configure support for Unicode text in calendars on BlackBerry devices in a Microsoft Exchange environment82Configuring user accounts84Creating user groups84Create a group to manage similar user accounts84Add user accounts to a group84Adding a user account to the BlackBerry Enterprise Server85Add a user account85Create a user account that is not in the contact list in the BlackBerry Configuration Database86Export a list of user accounts87Importing a list of user accounts to a BlackBerry Enterprise Server87Fields in a .csv file that contain user account information88Import multiple user accounts from a .csv file89Create multiple user accounts by importing the user accounts from a .csv file89Assigning BlackBerry devices to users91Preparing to distribute a BlackBerry device91Change how the BlackBerry Enterprise Server downloads a user's existing email messages onto the BlackBerry device91Prevent the BlackBerry Enterprise Server from synchronizing existing email messages onto a BlackBerry device92Assigning BlackBerry devices to user accounts92Option 1: Activate a BlackBerry device using the BlackBerry Administration Service93Option 2: Activating a BlackBerry device over the wireless network94Save bandwidth by synchronizing organizer data over the LAN94Wireless activation94Activation passwords95Customize the activation password96Customize the activation message96Send an activation password to a user96Send an activation password to multiple users97Option 3: Activating BlackBerry devices over the LAN97Option 4: Activating BlackBerry devices using the BlackBerry Web Desktop Manager98Option 5: Activating BlackBerry devices over an enterprise Wi-Fi network98Prerequisites: Configuring a BlackBerry Router for BlackBerry device activations over the enterprise Wi-Fi network99Configure a BlackBerry Router to permit BlackBerry device activations over the enterprise Wi-Fi network99Activate a Wi-Fi enabled BlackBerry device100Configuring BlackBerry Enterprise Server high availability101Check the health of a BlackBerry Enterprise Server101Availability state and failover status of the BlackBerry Enterprise Server101How the BlackBerry Enterprise Server uses health parameters102Defining when failover occurs102Configuring failover to occur when the standby BlackBerry Enterprise Server is in an acceptable state103Configuring failover to occur when the standby BlackBerry Enterprise Server can provide the same services that the primary BlackBerry Enterprise Server can provide103Configuring failover to occur when the standby BlackBerry Enterprise Server is in a healther state than the active BlackBerry Enterprise Server104Changing the promotion threshold and failover threshold104Change the promotion threshold and failover threshold and the order of the health parameters104Health parameters for the failover threshold and promotion threshold105Changing when automatic failover occurs by customizing the health parameters for user accounts and messaging servers106Change when automatic failover occurs by customizing the health parameters for user accounts and messaging servers107Prerequisites: Configuring the BlackBerry Enterprise Server pair to fail over automatically108Configure the BlackBerry Enterprise Server to fail over automatically108Monitoring the BlackBerry Enterprise Server for an automatic failover event109Use the BlackBerry Administration Service to find the time and reason for the last automatic failover event109Fail over the BlackBerry Enterprise Server manually using the BlackBerry Administration Service109Fail over the BlackBerry Enterprise Server manually using the BlackBerry Configuration Panel110Configuring high availability for BlackBerry Enterprise Server components111Creating a BlackBerry MDS Connection Service pool for high availability111Create a BlackBerry MDS Connection Service pool for high availability111Configure the BlackBerry MDS Connection Service and BlackBerry Collaboration Service to fail over automatically112Create a BlackBerry Collaboration Service pool for high availability113Create a BlackBerry Attachment Service pool for high availability114You cannot determine the BlackBerry Attachment Connector that the BlackBerry Enterprise Server or the BlackBerry MDS Connection Service uses115Create a BlackBerry Router pool for high availability116Permit a BlackBerry Enterprise Server to connect to a remote BlackBerry Router117Creating a BlackBerry Administration Service pool that includes the BlackBerry Web Desktop Manager using DNS round robin118Configure the BlackBerry Administration Service instances in a pool to communicate across network subnets119Changing the name of the BlackBerry Administration Service pool119Change the name of the BlackBerry Administration Service pool120Fail over the BlackBerry MDS Connection Service or BlackBerry Collaboration Service manually120Monitoring the high availability status or job deployment status using the BlackBerry Administration Service121Monitor the high availability status or job deployment status using the BlackBerry Administration Service122Remove a BlackBerry MDS Connection Service instance from a pool122Remove a BlackBerry Collaboration Service instance from a pool123Remove a BlackBerry Attachment Service instance from a pool123Remove a BlackBerry Router instance from a pool124Configuring BlackBerry Configuration Database high availability125Prerequisites: Configuring database mirroring or database replication of the BlackBerry Configuration Database125Configuring database mirroring126Stop the BlackBerry Enterprise Server instances126Configure database mirroring for the BlackBerry Configuration Database127Start the BlackBerry Enterprise Server instances127Configure the BlackBerry Enterprise Solution to support database mirroring128Resend the database mirroring parameters to BlackBerry Enterprise Server components129Configuring the BlackBerry Configuration Database for one-way transactional replication in an environment that includes Microsoft SQL Server 2005 or 2008130Stop the BlackBerry Enterprise Server instances130Create the replicated BlackBerry Configuration Database from a backup130Permit access to the BlackBerry Configuration Database instances131Configure the publication for the BlackBerry Configuration Database131Increase the maximum data size for transactional replication132Prepare the database server that hosts the replicated BlackBerry Configuration Database and configure the subscription133Start the BlackBerry Enterprise Server instances134Reacting if the BlackBerry Configuration Database that you configured for transactional replication stops responding134Return to the BlackBerry Configuration Database when you configured transactional replication135Configuring a new mirror BlackBerry Configuration Database135Sending software and BlackBerry Java Applications to BlackBerry devices136Managing BlackBerry Java Applications and BlackBerry Device Software136Developing BlackBerry Java Applications for BlackBerry devices137Preparing to distribute BlackBerry Java Applications137Specify a shared network folder for BlackBerry Java Applications138Add a BlackBerry Java Application to the application repository139Add a collaboration client to the application repository139Specify keywords for a BlackBerry Java Application140Configuring application control policies140Standard application control policies140Change a standard application control policy141Create custom application control policies for a BlackBerry Java Application141IT policy rules take precedence on smartphones143Application control policies for unlisted applications143Change the standard application control policy for unlisted applications that are optional143Create an application control policy for unlisted applications144Configure the priority of application control policies for unlisted applications144Creating software configurations145Create a software configuration146Add a BlackBerry Java Application to a software configuration146Assign a software configuration to a group147Assign a software configuration to multiple user accounts148Assign a software configuration to a user account148Install BlackBerry Java Applications on a BlackBerry device at a central computer149View the status of a job150View the status of a task150Error messages: BlackBerry Java Application tasks150Error messages: BlackBerry Device Software tasks153Error messages: Standard application settings tasks156Error messages: IT policy tasks157Stopping a job that is running158Stop a job that is running159View the users that have a BlackBerry Java Application installed on their BlackBerry devices159View how the BlackBerry Administration Service resolved software configuration conflicts for a user account160Reconciliation rules for conflicting settings in software configurations161Reconciliation rules: BlackBerry Java Applications162Reconciliation rules: BlackBerry Device Software164Reconciliation rules: Standard application settings165Reconciliation rules: Application control policies166Reconciliation rules: Application control policies for unlisted applications166Alternative methods for installing BlackBerry Java Applications on BlackBerry devices168Installing BlackBerry Java Applications on BlackBerry devices without using the BlackBerry Administration Service168Developing BlackBerry Java Applications for BlackBerry devices168Methods you can use to install BlackBerry Java Applications on BlackBerry devices169Installing BlackBerry Java Applications using the BlackBerry Desktop Software170Prerequisites: Installing BlackBerry Java Applications using the BlackBerry Desktop Software170Make the BlackBerry Java Application available to the BlackBerry Desktop Software171Install the BlackBerry Java Application using the BlackBerry Desktop Software171Installing BlackBerry Java Applications using the BlackBerry Application Web Loader172Prerequisites: Installing BlackBerry Java Applications using the BlackBerry Application Web Loader172Enable the BlackBerry Application Web Loader on a web server173Install the BlackBerry Java Application using the BlackBerry Application Web Loader174Installing BlackBerry Java Applications using the standalone application loader tool174Prerequisites: Installing BlackBerry Java Applications using the standalone application loader tool175Add BlackBerry Java Application files to a shared network folder176Share the Research In Motion folder that contains the BlackBerry Java Application176Configure the standalone application loader tool to install the BlackBerry Java Application in automated mode177Install the BlackBerry Java Application using the standalone application loader tool177Installing BlackBerry Java Applications using a web browser on BlackBerry devices178Prerequisites: Installing BlackBerry Java Applications using a web browser on BlackBerry devices178Install the BlackBerry Java Application on a web server179Install the BlackBerry Java Application using a web browser on the BlackBerry device179Configuring how users access enterprise applications and web content180Specifying a BlackBerry MDS Connection Service as a central push server180Specify a BlackBerry MDS Connection Service as a central push server181Configuring how BlackBerry devices authenticate to content servers181Configure how BlackBerry devices authenticate to content servers181Configure the BlackBerry MDS Connection Service to authenticate BlackBerry devices to content servers that use NTLM182Configure the BlackBerry MDS Connection Service to authenticate BlackBerry devices to content servers that use Kerberos183Configure the BlackBerry MDS Connection Service to authenticate BlackBerry devices to content servers that use LTPA183Configuring the BlackBerry MDS Connection Service to authenticate devices to the RSA Authentication Manager184Prerequisites: Configuring the BlackBerry MDS Connection Service to support RSA authentication when the BlackBerry MDS Connection Service runs on Windows Server 2008184Configure the BlackBerry MDS Connection Service to support RSA authentication when the BlackBerry MDS Connection Service runs on Windows Server 2008184Configure the BlackBerry MDS Connection Service to authenticate devices to the RSA Authentication Manager185Configuring how the BlackBerry MDS Connection Service manages requests for web content186Configure the BlackBerry MDS Connection Service to manage HTTP cookie storage186Configure the timeout limit for HTTP connections with BlackBerry devices187Configure the timeout limit for HTTP connections with web servers187Configure the maximum number of times that the BlackBerry Browser accepts HTTP redirections188Permitting push applications to make trusted connections to a BlackBerry MDS Connection Service188Create a key store to store certificates for use with HTTPS connections189Add a certificate for the BlackBerry MDS Connection Service189Export the BlackBerry MDS Connection Service certificate to make it available to push applications190Import the BlackBerry MDS Connection Service certificate to the key store of a push application190Permit push applications to select the transport protocol for PAP requests191Configuring a BlackBerry MDS Connection Service to trust web servers191Specify whether the BlackBerry MDS Connection Service requires trusted HTTPS connections from web servers192Specify whether the BlackBerry MDS Connection Service requires trusted TLS connections from web servers192Configuring certificate server information for the BlackBerry MDS Connection Service193Configure the LDAP servers that the BlackBerry MDS Connection Service uses to retrieve certificates194LDAP server settings195Configure the BlackBerry MDS Connection Service to use DSML to retrieve certificates195Configure the OCSP servers that the BlackBerry MDS Connection Service uses to retrieve the status of certificates196Configure the CRL servers that the BlackBerry MDS Connection Service uses to retrieve the status of certificates197Add communication information to a BlackBerry MDS Connection Service configuration set198Assign a BlackBerry MDS Connection Service configuration set to a BlackBerry MDS Connection Service instance199Add a retrieved certificate for a web server to the key store200Permitting users to access intranet sites on BlackBerry devices using global login information200Configure global login information for intranet site access201Configuring how the BlackBerry MDS Connection Service connects to BlackBerry devices201Specify the maximum amount of data that a BlackBerry MDS Connection Service can send to BlackBerry devices201Specify the pending content timeout limit for a BlackBerry MDS Connection Service202Permit Java applications to use scalable socket connections with a BlackBerry MDS Connection Service202Specify the thread pool size of a BlackBerry MDS Connection Service202Specify the maximum number of scalable socket connections203Prevent the BlackBerry MDS Connection Service from using scalable HTTP203Specify the port number that the web server listens on for push application requests204Specify how often a BlackBerry MDS Connection Service polls for configuration information205Setting up the messaging environment206Creating email message filters206Create an email message filter that applies to all user accounts on a BlackBerry Enterprise Server206Turn on an email message filter that applies to all user accounts on a BlackBerry Enterprise Server207Create an email message filter that applies to a specific user account207Turn on an email message filter that applies to a specific user account208Copying existing email message filters to another BlackBerry Enterprise Server209Export email message filters for a BlackBerry Enterprise Server209Import email message filters for a BlackBerry Enterprise Server209Copying existing email message filters to user accounts210Export email message filters for a user account210Import email message filters for a user account210Extension plug-ins for processing messages211Install an extension plug-in application211Add an extension plug-in to a BlackBerry Messaging Agent212Change how a BlackBerry Messaging Agent uses extension plug-ins213Mapping contact information fields for synchronization and contact lookups214Map a contact information field in an email application to contact list fields on BlackBerry devices214Map a contact list field in an email application to a contact list field on a BlackBerry device214Map a contact information field in an email application to contact list fields on BlackBerry devices215Map a contact list field in an email application to a contact list field on a BlackBerry device215Configuring BlackBerry devices to enroll certificates over the wireless network217Configure the certificate information using IT policies217Configure the BlackBerry MDS Connection Service to connect to the certificate authority218Add communication information to a BlackBerry MDS Connection Service configuration set219Assign a BlackBerry MDS Connection Service configuration set to a BlackBerry MDS Connection Service instance220Add certificate information to a Wi-Fi profile221Managing an enrolled certificate221Change the polling interval, logging, and pool size for the BlackBerry MDS Connection Service connection to the certificate authority222Properties in the rimpublic.properties file223Making the BlackBerry Web Desktop Manager available to users224Installing the client components of the BlackBerry Web Desktop Manager on users' computers224Publish the client files for the BlackBerry Web Desktop Manager in a Windows GPO for Windows XP225Publish the client files for the BlackBerry Web Desktop Manager in a Windows GPO for Windows Vista226Configure the Microsoft ActiveX Installer on Windows Vista227Configure users' computers to install the client file for the BlackBerry Web Desktop Manager automatically227Make the BlackBerry Web Desktop Manager available to users229Configuring the BlackBerry Web Desktop Manager230Permit users to perform administrative tasks using the BlackBerry Web Desktop Manager230Permit users to activate devices using the BlackBerry Web Desktop Manager231Permit users to back up and restore data using the BlackBerry Web Desktop Manager231Configure the domains for backing up data using the BlackBerry Web Desktop Manager232Change the text colors in the BlackBerry Web Desktop Manager232BlackBerry Web Desktop Manager text colors233Display a custom image in the BlackBerry Web Desktop Manager234Display the domain name on the login page of the BlackBerry Web Desktop Manager234Creating and configuring Wi-Fi profiles and VPN profiles235Creating and configuring Wi-Fi profiles235Prerequisites: Creating Wi-Fi profiles and VPN profiles235Connection types and port numbers for a Wi-Fi network236Create a Wi-Fi profile237Create a Wi-Fi profile based on an existing Wi-Fi profile237Configure a Wi-Fi profile on a BlackBerry device238Assign a Wi-Fi profile to a group238Assign a Wi-Fi profile to a user account238Configure a Wi-Fi profile239Creating and configuring VPN profiles239Create a VPN profile240Create a VPN profile based on an existing VPN profile240Configure a VPN profile240Assign a VPN profile to a group241Assign a VPN profile to a user account241Associate a VPN profile with a Wi-Fi profile242Delete a Wi-Fi profile242Delete a VPN profile243Importing profile information from a .csv file243Best practices: Creating a .csv file that contains profile information that you want to import243Create a .csv file that contains profile information that you want to import244Fields in the .csv file that contains profile information245Import profile information from a .csv file246Configuring encryption and authentication methods for Wi-Fi enabled BlackBerry devices247Configuring WEP encryption247Configure WEP keys for BlackBerry devices using a Wi-Fi profile247Configuring PSK encryption248Configure PSK encryption data for BlackBerry devices using a Wi-Fi profile249Configuring LEAP authentication249Configure LEAP authentication data for BlackBerry devices using a Wi-Fi profile250Configuring PEAP authentication250Configure PEAP authentication data for BlackBerry devices using a Wi-Fi profile251Prerequisites: Distributing a certificate using the BlackBerry Desktop Manager252Distribute a certificate using the BlackBerry Desktop Manager252Users cannot find the certificate synchronization tool in the BlackBerry Desktop Manager253Configure PEAP configuration settings in the Wi-Fi profile on a BlackBerry device253Configuring EAP-TLS authentication254Configure EAP-TLS authentication data for BlackBerry devices using a Wi-Fi profile255Configure EAP-TLS configuration settings in the Wi-Fi profile on a BlackBerry device256Configuring EAP-TTLS authentication256Configure EAP-TTLS authentication data for BlackBerry devices using a Wi-Fi profile257Configure EAP-TTLS configuration settings in the Wi-Fi profile on a BlackBerry device258Configuring EAP-FAST authentication259Configure EAP-FAST authentication259Send EAP-FAST authentication data to a BlackBerry device using a Wi-Fi profile260Configure EAP-FAST configuration settings in the Wi-Fi profile on BlackBerry devices261Configuring software tokens for BlackBerry devices262Prerequisites: Configuring BlackBerry devices for RSA authentication262Configure BlackBerry devices for RSA authentication263Configure RSA authentication over a Wi-Fi network using a software token264Configure RSA authentication over a VPN network using a software token264Assign software tokens to a user account265Changing the security settings of the BlackBerry Administration Service and BlackBerry Web Desktop Manager266Import a new SSL certificate for the BlackBerry Administration Service and BlackBerry Web Desktop Manager266Configuring Microsoft Active Directory authentication in an environment that includes a resource forest267Change the information for Microsoft Active Directory authentication268Configuring single sign-on authentication for the BlackBerry Administration Service and BlackBerry Web Desktop Manager269Configure constrained delegation for the Microsoft Active Directory account to support single sign-on authentication270Turn on single sign-on authentication for the BlackBerry Administration Service270BlackBerry Administration Service web addresses and BlackBerry Web Desktop Manager web addresses that support BlackBerry Administration Service single sign-on271Changing password settings for BlackBerry Administration Service authentication272Change password settings for BlackBerry Administration Service authentication272Regenerate the system credentials for the BlackBerry Administration Service273Protecting and redistributing devices274Preparing a device for redistribution to a new user274Use the BlackBerry Administration Service to delete user data and assign the device to a new user274Use the BlackBerry Administration Service to delete device data and disable the device before assigning the device to a new user275Deleting only work data from a device275Delete only work data from a device277Using IT administration commands to protect a lost or stolen device278Protect a stolen device279Protect a lost device279Protect a lost device that a user might not recover280Managing administrator accounts282Change role permissions282Change the roles for an administrator account282Delete a role283Delete an administrator account283Managing groups and user accounts285Managing groups285Using default groups to manage user accounts and administrator accounts285Remove a user account from a group286Change the properties of a group287Rename a group287Delete a group287Managing user accounts288Move a user account to a different group288Move a user account from one BlackBerry Enterprise Server to another289Delete a user account from the BlackBerry Enterprise Server289Update a user account manually290Add an administrator role to a user account290Update the contact list manually290Resend service books to a BlackBerry device291Managing the delivery of BlackBerry Java Applications, BlackBerry Device Software, and device settings to BlackBerry devices292Managing the default distribution settings for jobs292Change default settings for a job schedule292Change how IT policies are sent to BlackBerry devices293Change how to install, update, or remove BlackBerry Java Applications294Change how to install or update the BlackBerry Device Software296Change how the BlackBerry Enterprise Server sends standard application settings to BlackBerry devices297Managing the distribution settings for a specific job298Specify the start time and priority for a job299Change how a job sends IT policies to BlackBerry devices299Change how a job sends BlackBerry Java Applications to BlackBerry devices300Change how a job sends the BlackBerry Device Software to BlackBerry devices302Change how a job sends standard application settings to BlackBerry devices303Managing BlackBerry Java Applications on BlackBerry devices304Make a BlackBerry Java Application unavailable for installation304Remove a BlackBerry Java Application from BlackBerry devices over the wireless network305Managing software configurations306Remove a software configuration from a group306Remove a software configuration from multiple user accounts306Remove a software configuration from a user account307Delete a software configuration307Managing how users access enterprise applications and web content308Restricting user access to content on web servers308Restrict requests for content on web servers from BlackBerry devices308Specify web address patterns309Create a pull rule309Restrict or permit web addresses and Intranet addresses using a pull rule310Assign a pull rule to the members of a group311Assign a pull rule to user accounts311Restricting user access to media content in the BlackBerry Browser312Prevent users from accessing specific media types312Configure download limits for media content types312Default download limits for media content types313Configuring Integrated Windows authentication so that users can access resources on your organization's network314Configuring the Microsoft Active Directory account to delegate access315Prerequisites: Configuring the Microsoft Active Directory account to delegate access to an intranet site315Configure the Microsoft Active Directory account to delegate access to an intranet site315Prerequisites: Configuring the Microsoft Active Directory account to delegate access to a shared folder316Configure the Microsoft Active Directory account to delegate access to a shared folder317Configuring the BlackBerry MDS Connection Service when the messaging server is located in a remote Microsoft Active Directory domain317Configure the BlackBerry MDS Connection Service when the messaging server is located in a remote Microsoft Active Directory domain318Turn on Integrated Windows authentication so that users can access resources on your organization's network318Restricting the push application content that users can receive320Restrict push applications from sending data to BlackBerry devices320Create push initiators for push applications320Turn on push authorization321Create a push rule322Assign push initiators to a push rule322Assign a push rule to the members of a group323Assign a push rule to user accounts323Encrypt push requests that push applications send to BlackBerry devices324Managing push application requests324Specify device ports for application-reliable push requests324Store push application requests in the BlackBerry Configuration Database325Configure the settings for storing push requests in the BlackBerry Configuration Database326Configure the maximum number of active connections that a BlackBerry MDS Connection Service can process326Configure the maximum number of queued connections that a BlackBerry MDS Connection Service can process327Managing organizer data synchronization328Managing the wireless backup and recovery of organizer data328Turn off the wireless backup of organizer data for a user account328Delete organizer data for members of a user group from the BlackBerry Enterprise Server329Delete a user's organizer data from a BlackBerry Enterprise Server329Turning off organizer data synchronization329Turn off organizer data synchronization for all user accounts that are associated with a BlackBerry Enterprise Server330Turn off organizer data synchronization for a specific user account330Changing how organizer data synchronizes331Change the direction of organizer data synchronization for all user accounts on a BlackBerry Enterprise Server331Change the direction of organizer data synchronization for a specific user account331Change how the BlackBerry Administration Service resolves conflicts during organizer data synchronization for all user accounts on a BlackBerry Enterprise Server332Change how the BlackBerry Administration Service resolves conflicts during organizer data synchronization for a specific user account332Synchronizing contact pictures333Turn off synchronization of contact pictures for a user account333Managing your organization's messaging environment and attachment support335Managing message forwarding335Forward email messages to a BlackBerry device when no filter rules apply335Do not deliver email messages to a BlackBerry device when no filter rules apply336Forward email messages from inbox subfolders to a BlackBerry device336Turn off email message forwarding to user accounts in a group337Turn off email message forwarding to a user account337Turn off synchronization for email messages sent from a BlackBerry device338Turn off email message forwarding when a user connects a BlackBerry device to a computer338Managing the incoming message queue339Delete email messages for user accounts from the incoming message queue339Managing wireless message reconciliation340Turn off wireless message reconciliation for a BlackBerry Enterprise Server340Turn on reconciliation for email messages that are hard deleted340Managing access to remote message data341Prevent a user from checking the availability of meeting participants on the BlackBerry device341Prevent a user from searching for remote email messages using a device342Managing email messages that contain HTML and rich content343View whether a user turned on support for email messages that contain HTML and rich content for a BlackBerry device343Turn off support for rich text formatting and inline images in email messages for users on a BlackBerry Enterprise Server344Turn off support for rich text formatting and inline images in email messages using an IT policy rule345Synchronizing folders on the BlackBerry device346Control which published public contact folders a user can synchronize to a BlackBerry device346Control which personal contact subfolders a user can synchronize to a BlackBerry device346Control which personal mail folders a user can synchronize with a BlackBerry device347Configuring access to documents on remote file systems348Configure the BlackBerry MDS Connection Service to communicate with a remote file system348Add communication information to a BlackBerry MDS Connection Service configuration set349Assign a BlackBerry MDS Connection Service configuration set to a BlackBerry MDS Connection Service instance350Managing signatures and disclaimers in email messages351Add a signature to email messages that a user sends from a BlackBerry device351Add a disclaimer to email messages that users send from BlackBerry devices352Add a disclaimer to email messages that a user sends from a BlackBerry device352Specify conflict rules for disclaimers353Turn off disclaimers for email messages353Monitor email messages that users send from BlackBerry devices354Sending notification messages to users354Send a notification message to all users in a BlackBerry Domain355Send a notification message to all users on a BlackBerry Enterprise Server355Send a notification message to group members355Send a notification message to a user356Change the size of the message state database356How the BlackBerry Attachment Connector communicates with BlackBerry Attachment Service instances357Change how a BlackBerry Attachment Connector retries sending requests to a BlackBerry Attachment Service357Change how a BlackBerry Attachment Connector restores a lost connection to a BlackBerry Attachment Service358Attachment file formats that the BlackBerry Attachment Service supports359Limitations for supported attachment file formats359Changing how a BlackBerry Attachment Service converts attachments361Change how a BlackBerry Attachment Service converts attachments361BlackBerry Attachment Service optimization settings362Change the maximum file size for attachments that users can receive363Suggested file sizes for attachments364Turn off support for an attachment file format for a BlackBerry Attachment Service364Add support for an additional attachment file format to a BlackBerry Attachment Service365Changing how the BlackBerry Messaging Agent reconciles attachments to the messaging server366Change the maximum file size for attachments that users can send366Prevent users from sending large attachments367Change the maximum file size of attachments that users can download367Managing calendars369Configuring the BlackBerry Enterprise Server to use Microsoft Exchange Web Services or MAPI and CDO libraries369Prerequisites: Configuring the BlackBerry Enterprise Server to use Microsoft Exchange Web Services369Turn off client throttling in Microsoft Exchange 2010370Configure the BlackBerry Enterprise Server to use Microsoft Exchange Web Services370Configure the BlackBerry Enterprise Server to use MAPI and CDO libraries371Configure the BlackBerry Messaging Agent instances to use a web address for a specific Microsoft Autodiscover service372Configure the BlackBerry Messaging Agent instances to use a specific web address for a client access server for Microsoft Exchange373Configuring the BlackBerry Messaging Agent instances to look up the user's status using only Microsoft Exchange Web Services374Configure the BlackBerry Messaging Agent instances to look up a user's status using only Microsoft Exchange Web Services374Correcting calendar synchronization errors on devices375Configuration levels using the BlackBerry Enterprise Trait Tool375Turn off corrective calendar synchronization376View the current settings for corrective calendar synchronization377Turn off automatic error correction in corrective calendar synchronization377Configure the range of days to check for calendar synchronization errors378Configure when corrective calendar synchronization runs379Logging information for corrective calendar synchronization380Delete a setting for corrective calendar synchronization381Start corrective calendar synchronization manually for a user account382Improving the flow of email messages and calendar synchronization when the BlackBerry Enterprise Server runs on Windows Server 2008382Change how the BlackBerry Enterprise Server creates temporary MAPI profiles for the CalHelper application383Managing instant messaging384Installing a collaboration client on BlackBerry devices384Change the instant messaging server or pool that a BlackBerry Collaboration Service connects to385Change the transport protocol for a Microsoft instant messaging environment385Specify the Windows domain name for users who log in to a collaboration client386Managing instant messaging sessions387Specify the maximum number of instant messaging sessions that can be open at the same time387Specify the inactivity timeout limit for instant messaging sessions387Managing instant messaging features388Prevent users from sending specific file types to instant messaging contacts using the BlackBerry Client for IBM Lotus Sametime388Specifying the maximum size of file types that users can send using the BlackBerry Client for IBM Lotus Sametime388Prevent users from sending instant messaging conversations in email messages389Prevent users from saving instant messaging conversations389Hide the icon that appears on BlackBerry devices for mobile contacts389Make additional contact information and phone numbers available for the BlackBerry Client for IBM Lotus Sametime users390Managing a BlackBerry Domain392Restarting BlackBerry Enterprise Server components392Restart a BlackBerry Enterprise Server component using the BlackBerry Administration Service393Restart a BlackBerry Enterprise Server component using Windows Services393Best practice: Restarting more than one BlackBerry Administration Service instance394Using the BlackBerry Enterprise Trait Tool394Use the BlackBerry Enterprise Trait Tool394BlackBerry Enterprise Trait Tool traits395Permit the BlackBerry Messaging Agent to write statistics to Microsoft Exchange mailboxes406Managing BlackBerry CAL keys407Add or delete a BlackBerry CAL key407Copy a BlackBerry CAL key to a text file408Configuring the BlackBerry Mail Store Service instance that updates the contact list408Configure the BlackBerry Mail Store Service instance that updates the contact list409Configuring a Hosted BlackBerry services environment409Configuring Hosted BlackBerry services when you permit your organization’s customers limited access to Microsoft Active Directory410Configure Hosted BlackBerry services when you permit your organization’s customers limited access to Microsoft Active Directory410Configure the BlackBerry Enterprise Server to resolve email addresses using an LDAP field that is not the Company Name field411Configure Hosted BlackBerry services when your organization’s customers have full control of their subtree in Microsoft Active Directory411Configuring the BlackBerry Enterprise Server to use LDAP to retrieve email addresses and organizer data412Configure the BlackBerry Enterprise Server to connect to Microsoft Active Directory413Configure the BlackBerry Enterprise Server to retrieve email addresses and organizer data using LDAP414Prevent the BlackBerry Enterprise Server from retrieving contact information for specific users415Restrict the location in Microsoft Active Directory that the BlackBerry Enterprise Server can retrieve email addresses and organizer data from416Configuring BlackBerry Policy Service throttling416View the current settings for BlackBerry Policy Service throttling417Configuring BlackBerry Policy Service throttling for IT policies and service books417Configure BlackBerry Policy Service throttling for IT policies and service books418Configuring BlackBerry Policy Service throttling for PIN encryption keys419Configure BlackBerry Policy Service throttling for PIN encryption keys419Configuring BlackBerry Policy Service throttling for application polling419Configure BlackBerry Policy Service throttling for application polling420Delete a BlackBerry Policy Service throttling setting420Change the port number that BlackBerry Enterprise Server components use to connect to the BlackBerry Configuration Database421Change the port number that the syslog tools use to monitor BlackBerry Enterprise Server events422BlackBerry Controller and BlackBerry Enterprise Server Component Monitoring423How the BlackBerry Controller monitors the BlackBerry Enterprise Server components423Change how the BlackBerry Controller restarts the BlackBerry Messaging Agent423Change how the BlackBerry Controller restarts a BlackBerry Enterprise Server service426BlackBerry Enterprise Server Alert Tool428Configuring notifications using the BlackBerry Enterprise Server Alert Tool428Change the default event monitoring level428Define a notification recipient429BlackBerry Enterprise Server log files431Monitoring PIN messages, SMS text messages, and calls431Change the default location for the log files for PIN messages, SMS text messages, and calls431Monitor PIN messages431Monitor SMS text messages432Turn off call logging432Log files for BlackBerry Enterprise Server components433Changing the location where BlackBerry Enterprise Server components save log files433Change the location where BlackBerry Enterprise Server components save log files433Store the log files for BlackBerry Enterprise Server components in one folder434Changing how BlackBerry Enterprise Server components create log files434Add a prefix to the file names of the log files for BlackBerry Enterprise Server components434Change the maximum size of the log file for a BlackBerry Enterprise Server component435Change the logging level for a BlackBerry Enterprise Server component435Create an additional log file for a BlackBerry Enterprise Server component when the current log file reaches its maximum size436Change the identifier of the log file for a BlackBerry Enterprise Server component436Prevent a BlackBerry Enterprise Server component from creating a daily log file437Configure when the BlackBerry Enterprise Server deletes a log file437Change the character encoding of the log file for a BlackBerry Enterprise Server component438Restore logging settings to default values for all components438Component identifiers for log files439BlackBerry MDS Connection Service log files440Changing how the BlackBerry MDS Connection Service creates a log file440Change the logging level for BlackBerry MDS Connection Service log files440Change the interval that the BlackBerry MDS Connection Service writes information to a log file441Change the host and port number that the BlackBerry MDS Connection Service connects to when it sends UDP log file messages441Change the host and port number that the BlackBerry MDS Connection Service connects to when it sends TCP log file messages442Configure BlackBerry MDS Connection Service to log DSML information442Change the activities that the BlackBerry MDS Connection Service writes to a log file442Using BlackBerry MDS Connection Service log files to view information for proxied connections to BlackBerry devices444Information in BlackBerry MDS Connection Service log files for proxied connections to BlackBerry devices444BlackBerry Collaboration Service log files445Change which activities the BlackBerry Collaboration Service writes to a log file445BlackBerry Enterprise Solution connection types and port numbers447BlackBerry Administration Service connection types and port numbers447BlackBerry Attachment Service connection types and port numbers449BlackBerry Collaboration Service connection types and port numbers450BlackBerry Configuration Database connection types and port numbers452BlackBerry Controller connection types and port numbers453BlackBerry Dispatcher connection types and port numbers454BlackBerry Messaging Agent connection types and port numbers456BlackBerry MDS Connection Service connection types and port numbers459BlackBerry Monitoring Service connection types and port numbers460BlackBerry Policy Service connection types and port numbers461BlackBerry Router connection types and port numbers462BlackBerry Synchronization Service connection types and port numbers464CalHelper connection type and port number465IBM Lotus Sametime connection type and port number466Microsoft Exchange connection types and port numbers466Microsoft Office Live Communications Server 2005 connection types and port numbers467BlackBerry Client for use with Microsoft Office Live Communications Server 2005 connection types and port numbers467Novell GroupWise Messenger connection type and port number468SNMP agent connection types and port numbers468Syslog connection type and port number469Troubleshooting470Troubleshooting: Connecting to the BlackBerry Administration Service470The web browser displays an HTTP 404 or HTTP 504 error message when it tries to connect to a BlackBerry Administration Service instance470Troubleshooting: BlackBerry Enterprise Server Performance471A BlackBerry Enterprise Server that you installed remotely from the BlackBerry Configuration Database uses an unexpected amount of system resources and increases wireless network traffic471Microsoft SQL Server uses a considerable amount of disk space472Troubleshooting: Setting up user accounts472You cannot create a user account in the BlackBerry Administration Service472You cannot find a new user account in the directory using the BlackBerry Administration Service473Troubleshooting: Messaging473Messages are not delivered to BlackBerry devices473Text does not appear correctly in Unicode email messages474Troubleshooting: Instant messaging474Users cannot view phone numbers for contacts in the BlackBerry Client for IBM Lotus Sametime474A user did not accept a notification about an instant message on a computer and the notification disappeared476A user receives a 301 error when the user logs in to an instant messaging application on a BlackBerry device476Troubleshooting: BlackBerry Web Desktop Manager477Troubleshooting: Users cannot log in to the BlackBerry Web Desktop Manager477Troubleshooting: Connections to the Wi-Fi network478A BlackBerry device cannot connect to a Wi-Fi network478A user cannot see Wi-Fi connection settings on a Wi-Fi enabled BlackBerry device481Status indicators481Status fields for Wi-Fi connections481Status fields for VPN connections484Status fields for UMA or GAN connections485Status fields for BlackBerry Infrastructure connections486Status fields for Enterprise connections487A BlackBerry device cannot open a VPN connection487A BlackBerry device cannot connect to the mobile network using UMA or GAN488Verify whether a BlackBerry device can resolve an IP address489Look up a computer name to resolve an IP address489Troubleshooting: BlackBerry Administration Service pools490BlackBerry Administration Service instances located in different network segments are not connecting to each other490Troubleshooting: BlackBerry Monitoring Service connections491A user cannot log in to the BlackBerry Monitoring Service491Troubleshooting: IT policies492I cannot find an IT policy rule in the BlackBerry Administration Service492Glossary493Legal notice498Tamanho: 3 MBPáginas: 500Language: EnglishAbrir o manual
