Manual Do Utilizadoríndice analíticoCisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)1Contents3Preface11Overview11Audience11Guide Conventions11Related Documentation13Cisco IP Phone 7800 Series Documentation13Cisco Unified Communications Manager Documentation13Cisco Business Edition 3000 Documentation13Cisco Business Edition 6000 Documentation13Documentation, Support, and Security Guidelines13Cisco Product Security Overview14About the Cisco IP Phone15Technical Details17Physical and Operating Environment Specifications17Cable Specifications18Network and Computer Port Pinouts19Network Port Connector19Computer Port Connector19Phone Power Requirements20Power Outage21Power Reduction21Supported Network Protocols22VLAN Interaction26Cisco Unified Communications Manager Interaction27Cisco Unified Communications Manager Express Interaction27External Devices28Cisco IP Phone Hardware31Cisco IP Phone Hardware Overview31Cisco IP Phone 782132Phone Connections32Buttons and Hardware33Cisco IP Phone 784136Phone Connections36Buttons and Hardware37Cisco IP Phone 786140Phone Connections40Buttons and Hardware41Terminology Differences43Cisco IP Phone Installation45Cisco IP Phone Installation47Verify Network Setup47Enable Autoregistration for Phone48Install Cisco IP Phone49Set Up Phone From Setup Menus50Apply Phone Password52Text and Menu Entry From Phone52Configure Network Settings53Set Domain Name Field53Set Admin VLAN ID Field54Set PC VLAN Field54Set SW Port Configuration Field54Set PC Port Configuration Field54Set DHCP Enabled Field55Set IP Address Field55Set Subnet Mask Field55Set Default Router Field55Set DNS Server Fields56Set Alternate TFTP Field56Set TFTP Server 1 Field56Set TFTP Server 2 Field57Verify Phone Startup57Configure Phone Services for Users57Cisco Unified Communications Manager Phone Setup59Determine Phone MAC Address59Set Up Cisco IP Phone59Phone Addition Methods64Add Phones Individually64Add Phones Using BAT Phone Template65Add Users to Cisco Unified Communications Manager65Add a User from an External LDAP Directory66Add User Directly to Cisco Unified Communications Manager66Add User to End User Group67Associate Phones with Users68Surviveable Remote Site Telephony68Self Care Portal Management71Self Care Portal Overview71Set Up Access to Self Care Portal72Customize Self Care Portal Display72Hardware and Accessory Installation73Cisco IP Phone Accessories75Cisco IP Phone Accessories Overview75Connect Footstand75Headsets76Audio Quality76Analog Headsets77Enable Wideband on Analog Headsets77Enable Wideband Codec on Analog Headsets77Wired Headsets78Connect Wired Headset78Disable Wired Headset78Wireless Headset79Enable Electronic Hookswitch79Wall Mounts81Non-Lockable Wall Mount Components81Install Non-Lockable Wall Mount Kit83Remove Phone From Non-Lockable Wall Mount88Adjust the Handset Rest89Cisco IP Phone Administration91Cisco IP Phone Security93Cisco IP Phone Security Overview93View Current Security Features on Phone94View Security Profiles94Supported Security Features94Set Up Locally Significant Certificate96Phone Call Security97Secure Conference Call Identification98Secure Phone Call Identification99802.1x Authentication99Cisco IP Phone Customization101Custom Phone Rings101Set Up Custom Phone Ring101Custom Ring File Formats102Set Up Wideband Codec103Set Up Idle Display104Phone Features and Setup105Cisco IP Phone User Support106Telephony Features for Cisco IP Phone106Feature Buttons and Softkeys125Disable Speakerphone127Schedule Power Save for Cisco IP Phone127Schedule Power Save Plus (EnergyWise) on Cisco IP Phone129Set Up AS-SIP131Enable Agent Greeting133Set Up Do Not Disturb134Set Up Monitoring and Recording134Set Up Power Negotiation for LLDP135Set Up cBarge135Set Up Automatic Port Synchronization136Set Up SSH Access136Set Up Call Forward Notification137Set Up Client Matter Codes138Enable Line Status for Call Lists138Set Up Forced Authorization Codes139Set Up Incoming Call Toast Timer139Set Up Peer Firmware Sharing140Set Up Remote Port Configuration141Enable Device Invoked Recording142Set Headset Sidetone Control142Enable Call History Shared Line142Control Phone Web Page Access143UCR 2008 Setup143Set Up UCR 2008 in Common Device Configuration144Set Up UCR 2008 in Common Phone Profile144Set Up UCR 2008 in Enterprise Phone Configuration145Set Up UCR 2008 in Phone145Set Up Softkey Template146Set Minimum Ring Volume148Set Up Join and Direct Transfer Policy149Set Up HTTPS for Phone Services149Phone Button Templates150Modify Phone Button Template150Set Up PAB or Speed Dial as IP Phone Service151Modify Phone Button Template for PAB or Fast Dial152Set Up RTP/sRTP Port Range152Corporate and Personal Directory Setup155Corporate Directory Setup155Personal Directory Setup155User Personal Directory Entries Setup156Download Cisco IP Phone Address Book Synchronizer156Cisco IP Phone Address Book Synchronizer Deployment156Install Synchronizer157Set Up Synchronizer157Cisco IP Phone Troubleshooting159Monitoring Phone Systems161Monitoring Phone Systems Overview161Cisco IP Phone Status161Display Model Information Window162Display Status Menu162Display Status Messages Window162Status Messages Fields163Display Network Statistics Window167Network Statistics Fields168Display Call Statistics Window171Call Statistics Fields171Display Security Configuration Window172Security Configuration Fields173Cisco IP Phone Web Page173Access Web Page for Phone174Device Information174Network Setup175Network Statistics182Ethernet Information Web Page182Access Area and Network Area Web Pages183Device Logs185Streaming Statistics185Troubleshooting189General Troubleshooting Information189Startup Problems191Cisco IP Phone Does Not Go Through Normal Startup Process191Cisco IP Phone Does Not Register with Cisco Unified Communications Manager192Phone Displays Error Messages192Phone Cannot Connect to TFTP Server or to Cisco Unified Communications Manager192Phone Cannot Connect to TFTP Server192Phone Cannot Connect to Server193Phone Cannot Connect Using DNS193Cisco Unified Communications Manager and TFTP Services Are Not Running193Configuration File Corruption194Cisco Unified Communications Manager Phone Registration194Cisco IP Phone Cannot Obtain IP Address194Cisco IP Phone Reset Problems194Phone Resets Due to Intermittent Network Outages195Phone Resets Due to DHCP Setting Errors195Phone Resets Due to Incorrect Static IP Address195Phone Resets During Heavy Network Usage195Phone Resets Due to Intentional Reset196Phone Resets Due to DNS or Other Connectivity Issues196Phone Does Not Power Up196Phone Cannot Connect to LAN197Cisco IP Phone Security Problems197CTL File Problems197Authentication Error, Phone Cannot Authenticate CTL File197Phone Cannot Authenticate CTL File197CTL File Authenticates but Other Configuration Files Do Not Authenticate198ITL File Authenticates but Other Configuration Files Do Not Authenticate198TFTP Authorization Fails198Phone Does Not Register198Signed Configuration Files Are Not Requested199802.1X Authentication Problems199802.1X Enabled on Phone but Phone Does Not Authenticate200802.1X Not Enabled200Factory Reset of Phone Has Deleted 802.1X Shared Secret201Audio Problems201No Speech Path201Choppy Speech201General Telephone Call Problems202Phone Call Cannot Be Established202Phone Does Not Recognize DTMF Digits or Digits Are Delayed202Troubleshooting Procedures203Check TFTP Settings203Determine DNS or Connectivity Issues203Check DHCP Settings204Create New Phone Configuration File205Identify 802.1X Authentication Problems205Verify DNS Settings206Start Service206Additional Troubleshooting Information207Control Debug Information from Cisco Unified Communications Manager207Maintenance209Basic Reset209Perform Factory Reset Phone Keypad210Perform Factory Reset from Phone Menu210Remove CTL File211Quality Report Tool211Voice Quality Monitoring211Voice Quality Troubleshooting Tips212Cisco IP Phone Cleaning212International User Support213Unified Communications Manager Endpoints Locale Installer213International Call Logging Support213INDEX215Tamanho: 5 MBPáginas: 218Language: EnglishAbrir o manual
