Manual Do Utilizadoríndice analíticoCisco IP Phone 8811, 8841, 8851, and 8861 Administration Guide for Cisco Unified Communications Manager 10.51Contents3Preface13Overview13Audience13Guide Conventions13Related Documentation15Cisco IP Phone 8800 Series Documentation15Cisco Unified Communications Manager Documentation15Cisco Business Edition 3000 Documentation15Cisco Business Edition 6000 Documentation15Documentation, Support, and Security Guidelines15Cisco Product Security Overview16About the Cisco IP Phone17Technical Details19Physical and Operating Environment Specifications19Cable Specifications20Network and Computer Port Pinouts20Network Port Connector21Computer Port Connector21Phone Power Requirements22Power Outage23Power Reduction23Power Negotiation Over LLDP24Network Protocols24VLAN Interaction29Cisco Unified Communications Manager Interaction29Cisco Unified Communications Manager Express Interaction30Voice Messaging System Interaction30Phone Startup Overview31External Devices32USB Port Information33Phone Configuration Files33Cisco IP Phone Hardware35Phone Overview35Cisco IP Phone 881136Phone Connections36Buttons and Hardware38Cisco IP Phone 884141Phone Connections41Buttons and Hardware42Cisco IP Phone 885145Phone Connections45Buttons and Hardware46Cisco IP Phone 886149Phone Connections49Buttons and Hardware51Terminology Differences54Cisco IP Phone Installation55Cisco IP Phone Installation57Verify Network Setup57Enable Autoregistration for Phone58Install Cisco IP Phone59Set Up Phone from Setup Menus60Apply Phone Password61Text Menu Entry from Phone62Set Up Wireless LAN62Set Up Wireless LAN from Cisco Unified Communications Manager63Set Up Wireless LAN from Phone64Configure Network Settings67Set Up IPv470Set Up IPv673Set Domain Name Field76Set Admin VLAN ID Field76Set PC VLAN Field76Set SW Port Setup Field76Set PC Port Setup Field77Set Wireless Field77Set WLAN Sign In Access Field77Set SSID Field77Set Security Mode Field78Set 802.11 Mode Field78Set DHCP Enabled Field78Set IP Address Field78Set Subnet Mask Field79Set Default Router Field79Set DNS Server Fields79Set Alternate TFTP Field79Set TFTP Server 1 Field80Set TFTP Server 2 Field80Set Up Phone to Use DHCP80Set Up Phone to Not Use DHCP81Phone Startup Verification81Configure Phone Services for Users81Cisco Unified Communications Manager Phone Setup83Set Up Cisco IP Phone83Determine Phone MAC Address86Phone Addition Methods87Add Phones Individually87Add Phones Using BAT Phone Template87Add Users to Cisco Unified Communications Manager88Add a User from an External LDAP Directory89Add User Directly to Cisco Unified Communications Manager89Add User to End User Group90Associate Phones with Users90Survivable Remote Site Telephony91Set Up Cisco Unified Communications Manager Features93Self Care Portal Management95Self Care Portal Overview95Set Up Access to Self Care Portal96Customize Self Care Portal Display96Hardware and Accessory Installation97Cisco IP Phone Accessories99Accessory Support99Connect Footstand100Secure the Phone with a Cable Lock100External Speakers and Microphone101Headsets101Audio Quality102Analog Headsets102Enable Wideband on Analog Headsets102Enable Wideband Codec on Analog Headsets102Wired Headsets103Connect Wired Headset103Disable Wired Headset103USB Headsets104Enable USB Headset104Disable USB Headset104Wireless Headsets105Enable Electronic Hookswitch105Bluetooth Wireless Headsets105Enable Bluetooth Wireless Headset107Cisco IP Phone Key Expansion Module109Cisco IP Phone Key Expansion Module Setup Overview109KEM Power Information110Connect Single KEM to Cisco IP Phone111Connect Two or Three KEMs to Cisco IP Phone115Set Up Key Expansion Module in Cisco Unified Communications Manager Administration119Access Key Expansion Module Setup121Reset Key Expansion Module122Troubleshoot the Key Expansion Module122Wall Mounts125Wall Mount Options125Non-Lockable Wall Mount Components for Phone125Install the Non-Lockable Wall Mount Kit for Phone127Remove the Phone from the Non-Lockable Wall Mount131Non-Lockable Wall Mount Components for Phone with Key Expansion Module132Install Non-Lockable Wall Mount Kit for Phone with Key Expansion Module134Remove the Phone and Key Expansion Module from the Non-Lockable Wall Mount137Adjust the Handset Rest138Cisco IP Phone Administration141Cisco IP Phone Security143View Current Security Features on Phone143View Security Profiles143Supported Security Features144Set Up Locally Significant Certificate148Phone Call Security149Secure Conference Call Identification150Secure Phone Call Identification151Provide Encryption for Barge152WLAN Security152802.1X Authentication155Access 802.1X Authentication156802.1X Authentication Options157Set Device Authentication Field158Cisco IP Phone Customization159Custom Phone Rings159Set Up Custom Phone Rings159Custom Ring File Formats160Custom Background Images161Set Up Custom Background Image161Custom Background File Formats162Set Up Wideband Codec163Set Up Idle Display164Phone Features and Setup167Phone Features and Setup Overview168Cisco IP Phone User Support168Telephony Features169Feature Buttons and Softkeys187Disable Speakerphone189Schedule Power Save for Cisco IP Phone189Schedule Power Save Plus (EnergyWise) on Cisco IP Phone190Enable Agent Greeting193Set Up the DF Bit194Set Up Do Not Disturb194Set Up Monitoring and Recording195Set Up Power Negotiation for LLDP196Set Up Bluetooth Profiles196Set Up Automatic Port Synchronization197Set Up SSH Access197Set Up Call Forward Notification198Set Up Client Matter Codes199Enable BLF for Call Lists199Set Up Dual Bank Information200Set Up Forced Authorization Codes200Set Up Incoming Call Toast Timer201Set Up Peer Firmware Sharing201Set Up Remote Port Configuration202Set Headset Sidetone Control203Enable Device Invoked Recording204Set Up Dial Tone from Release Button204Park Monitoring205Set Up Park Monitoring Timers205Set Park Monitoring Parameters for Directory Numbers206Set Up Park Monitoring for Hunt Lists207Enable Actionable Incoming Call Alert207Enable the Call History Display Enhancement208Enable Call History for Shared Line209Set Up the Default Line Filter209Set Up Custom Line Filter209Phone Button Templates210Modify Phone Button Template210Assign Phone Button Template for All Calls211Set Up PAB or Speed Dial as IP Phone Service211Modify Phone Button Template for PAB or Fast Dial212Control Phone Web Page Access213Set Up Softkey Template214Set Up RTP/sRTP Port Range216Set Up TLS Resumption Timer217Set Up Visual Voicemail218Set Up Visual Voicemail for a Specific User219Visual Voicemail Setup for a User Group219Enable Intelligent Proximity219Manage Join Across Lines and Transfer Across Lines220Corporate and Personal Directory221Corporate Directory Setup221Personal Directory Setup221User Personal Directory Entries Setup222Download Cisco IP Phone Address Book Synchronizer222Cisco IP Phone Address Book Synchronizer Deployment222Install Synchronizer223Set Up Synchronizer223Cisco IP Phone Troubleshooting225Monitoring Phone Systems227Cisco IP Phone Status227Display Model Information Window227Model Information Fields228Display Status Menu228Display Status Messages Window229Status Messages Fields229Display Network Statistics Screen236Ethernet Statistics Information236Display Wireless Statistics Screen240WLAN Statistics240Display Call Statistics Window241Call Statistics Fields242Display Current Access Point Window243Current Access Points Fields244Cisco IP Phone Web Page245Access Web Page for Phone246Device Information246Network Setup247Network Statistics252Ethernet Information Web Page252Access and Network Web Pages253Device Logs255Streaming Statistics255Request Information from the Phone in XML258Sample CallInfo Output259Sample LineInfo Output259Sample ModeInfo Output260Troubleshooting261General Troubleshooting Information261Startup Problems263Cisco IP Phone Does Not Go Through Normal Startup Process263Cisco IP Phone Does Not Register with Cisco Unified Communications Manager264Phone Displays Error Messages264Phone Cannot Connect to TFTP Server or to Cisco Unified Communications Manager264Phone Cannot Connect to TFTP Server264Phone Cannot Connect to Server265Phone Cannot Connect Using DNS265Cisco Unified Communications Manager and TFTP Services Are Not Running265Configuration File Corruption266Cisco Unified Communications Manager Phone Registration266Cisco IP Phone Cannot Obtain IP Address266Cisco IP Phone Reset Problems266Phone Resets Due to Intermittent Network Outages267Phone Resets Due to DHCP Setting Errors267Phone Resets Due to Incorrect Static IP Address267Phone Resets During Heavy Network Usage267Phone Resets Intentional Reset268Phone Resets Due to DNS or Other Connectivity Issues268Phone Does Not Power Up268Phone Cannot Connect to LAN269Cisco IP Phone Security Problems269CTL File Problems269Authentication Error, Phone Cannot Authenticate CTL File269Phone Cannot Authenticate CTL File269CTL File Authenticates but Other Configuration Files Do Not Authenticate270ITL File Authenticates but Other Configuration Files Do Not Authenticate270TFTP Authorization Fails270Phone Does Not Register270Signed Configuration Files Are Not Requested271802.1X Authentication Problems271802.1X Enabled on Phone but Phone Does Not Authenticate272802.1X Not Enabled272Factory Reset of Phone Has Deleted 802.1X Shared Secret273General Telephone Call Problems273Phone Call Cannot Be Established273Phone Does Not Recognize DTMF Digits or Digits Are Delayed274Troubleshooting Procedures274Check TFTP Settings274Determine DNS or Connectivity Issues275Check DHCP Settings275Create New Phone Configuration File276Identify 802.1X Authentication Problems277Verify DNS Settings277Start Service277Additional Troubleshooting Information278Maintenance279Basic Reset279Perform Factory Reset from Phone Keypad280Perform Factory Reset Phone Menu280Perform Network Configuration Reset281Perform User Network Configuration Reset281Remove CTL File281Quality Report Tool282Voice Quality Monitoring282Voice Quality Troubleshooting Tips282Cisco IP Phone Cleaning283International User Support285Unified Communications Manager Endpoints Locale Installer285International Call Logging Support285Tamanho: 7 MBPáginas: 286Language: EnglishAbrir o manual
