Manuais de utilizador para Lucent Technologies 8.2

Manual Do Utilizador (English)

Manual Do Utilizador

índice analítico

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DEFINITY® ECS Release 8.2 Administrator's Guide
1
Contents
3
About this document
15
- Overview
  15
- Purpose
  16
- Audience
  16
- Reason for reissue
  16
- How to use this document
  16
- Organization
  16
- Task-related information
  18
- Feature-related information
  19
- Conventions used in this document
  19
- Trademarks and service marks
  21
- How to get this book on the web
  22
- How to order more copies
  22
- How to get help
  23
- Tell us what you think
  23
1 System basics
25
- Logging into the system
  25
  - Instructions
    26
- Logging in with Access Security Gateway
  27
  - Before you start
    27
  - Instructions
    28
  - Fixing problems
    28
- Logging off the system
  28
  - Instructions
    29
- Setting command permissions
  29
  - Instructions
    30
  - More information
    30
- Establishing daylight savings rules
  31
  - Instructions
    31
- Setting the system date and time
  33
  - Before you start
    33
  - Instructions
    33
  - Related topics
    35
- Using the bulletin board
  35
  - Instructions
    35
- Saving translations
  37
  - Before you start
    38
  - Instructions
    38
  - More information
    38
  - Fixing problems
    39
  - Related topics
    39
2 Introduction to the DEFINITY system
41
- Understanding your configuration
  41
- Understanding the dial plan
  43
- Adding feature access codes
  45
  - Changing feature access codes
    46
- Controlling the calls your users can make and receive
  46
  - Strategies for assigning CORs
    47
  - Allowing users to change CORs
    47
- Controlling the features your users can access
  48
- System-wide settings
  49
- Changing feature parameters
  49
- Administering treatment for denied calls
  50
  - Instructions
    50
- Setting up Music-on-Hold
  51
  - Before you start
    51
  - Instructions
    51
  - More information
    52
- Providing service for multiple tenants
  53
  - Before you start
    53
  - Instructions
    53
- Receiving notification in an emergency
  55
  - Before you start
    55
  - Instructions
    55
  - More information
    57
  - Related topics
    57
- Notifying a digital pager of an emergency
  58
  - Before you start
    58
  - Instructions
    58
  - Related topics
    59
- Other useful settings
  59
3 Managing phones
61
- Adding new phones
  61
- Using templates to add phones
  65
- Using an alias
  66
- Customizing your phone
  67
- Upgrading phones
  68
- Swapping phones
  69
- Using TTI to move phones
  70
  - Before you start
    70
  - Instructions
    71
  - Fixing problems
    72
- Removing phones
  73
- Adding a fax or modem
  75
- Adding a DEFINITY IP Softphone
  76
4 Managing phone features
81
- Adding feature buttons
  81
  - Instructions
    81
- Telephone feature buttons
  82
- Adding abbreviated dialing lists
  103
  - Instructions
    104
  - Fixing problems
    106
  - More information
    107
  - Related topics
    107
- Setting up bridged call appearances
  108
  - Instructions
    108
  - More information
    110
- Setting up Terminal Self Administration
  111
  - Before you start
    111
  - Instructions
    111
  - More information
    112
  - Fixing problems
    113
5 Managing your attendant consoles
115
- Overview
  115
  - 302 attendant consoles
    115
  - DEFINITY PC consoles
    119
- Adding an attendant console
  119
- Attendant console feature buttons
  121
- Removing an attendant console
  128
- Setting console parameters
  129
- Providing backup for an attendant
  130
  - Before you start
    130
  - Instructions
    130
6 Managing displays
133
- Displaying caller information
  133
- Displaying ANI calling party information
  133
  - Instructions
    134
- Displaying ICLID Information
  134
  - Before you start
    135
  - Instructions
    135
- Changing the display language
  136
  - Before you start
    136
  - Instructions
    136
  - Related topics
    138
  - Fixing problems
    138
- Setting up directory buttons
  139
  - Instructions
    139
7 Handling incoming calls
141
- Setting up basic call coverage
  141
- Setting up advanced call coverage
  145
- Setting up call forwarding
  151
- Setting up night service
  156
- Adding call pickup
  170
- Managing hunt groups
  176
  - What are hunt groups?
    176
  - Setting up hunt groups
    176
  - Changing a hunt group
    178
  - Setting up a queue
    179
  - Adding hunt group announcements
    180
- Managing vectors and VDNs
  181
  - What are vectors?
    182
  - Writing vectors
    182
  - Vector directory numbers
    191
- Understanding Automatic Call Distribution
  193
  - Enhancing an ACD system
    194
- Assigning a terminating extension group
  194
  - Instructions
    194
8 Routing outgoing calls
197
- World class routing
  197
- Managing calling privileges
  198
  - Instructions
    198
- Assigning ARS FAC
  198
  - Instructions
    199
- Displaying ARS analysis information
  199
  - Instructions
    199
- Understanding ARS analysis
  199
- Setting up multiple locations
  206
  - Before you start
    206
  - Instructions
    206
  - Related topics
    208
- Routing with multiple locations
  208
  - Before you start
    208
  - Instructions
    209
  - Related topics
    210
- Modifying call routing
  210
  - Adding a new area code or prefix
    211
  - Instructions
    211
  - Using ARS to restrict outgoing calls
    213
  - Instructions
    213
- Overriding call restrictions
  214
  - Before you start
    214
  - Instructions
    214
- Defining ARS Partitions
  215
  - Before you start
    215
  - Setting up partition groups
    215
  - Instructions
    215
  - Assigning a phone to a partition group
    217
  - Instructions
    217
- Setting up time of day routing
  218
  - Before you start
    218
  - Instructions
    218
  - Example
    220
  - Related topics
    220
- Setting up shortcut dialing
  220
  - Before you start
    221
  - Instructions
    221
  - Add numbers to a DCS network
    222
  - Related topics
    223
9 Managing multimedia calling
225
- Multimedia Applications Server Interface
  225
  - Before you start
    226
  - About this document
    226
  - List of terms
    227
  - Planning for MASI
    228
  - MASI configurations
    228
  - How to administer MASI
    232
  - MASI command permissions
    247
  - Detailed description of features
    247
  - Interactions & Unsupported Features
    249
  - Troubleshooting
    253
- Multimedia Call Handling
  254
  - Definitions: MMCH features and components
    255
  - Feature Description
    257
  - Physical Installation
    258
  - Planning for MMCH
    261
  - Related screens
    262
  - Administration commands
    264
- Understanding the multimedia complex
  273
- Enhanced Mode MM complex
  287
  - Monitoring MMCH
    304
  - Considerations
    307
10 Setting up telecommuting
309
- Configuring DEFINITY ECS for telecommuting
  309
  - Before you start
    310
  - Instructions
    311
  - Related topics
    311
- Setting up Personal Station Access
  311
  - Before you start
    312
  - Instructions
    312
  - More information
    313
  - Related topics
    313
- Creating a station security code
  314
  - Instructions
    314
  - Related topics
    315
- Assigning coverage options
  315
  - Instructions
    316
  - Related topics
    316
- Setting up call forwarding
  316
  - Instructions
    317
  - Interactions
    317
  - Related topics
    318
- Assigning an extender password
  318
  - Before you start
    318
  - Instructions
    318
- Installing home equipment
  319
  - Before you start
    320
  - Instructions
    320
  - Related topics
    321
- Setting up remote access
  321
  - Before you start
    322
  - Instructions
    322
  - More information
    324
  - Related topics
    325
- Training users
  325
  - Before you start
    325
  - Instructions
    326
11 Enhancing system security
329
- Need help quickly?
  329
- Basic security
  330
  - Keeping your system secure
    330
- Preventing toll fraud
  330
  - Top 15 tips to help prevent toll fraud
    330
- Physical security
  333
- System security checklist
  333
- Adding logins and passwords
  338
  - Instructions
    339
  - More information
    341
- Changing a login
  341
  - Instructions
    341
  - Related topics
    342
- Displaying a login
  342
  - Instructions
    342
- Removing a login
  343
  - Instructions
    343
  - More information
    343
  - Related topics
    343
- Using access security gateway
  343
  - Before you start
    343
  - Instructions
    344
  - Disabling Access Security Gateway
    345
  - Restarting Access Security Gateway
    346
  - Loss of an ASG key
    347
  - Monitoring the Access Security Gateway history log
    347
  - Related topics
    348
- Changing login permissions
  348
  - Instructions
    348
- Changing passwords
  350
  - Instructions
    350
- Using busy verify
  351
  - Before you start
    351
  - Instructions
    351
- Setting up security violations notification
  352
  - Before you start
    352
  - Instructions
    352
- Setting up authorization codes
  355
  - Before you start
    355
  - Instructions
    356
  - Related topics
    357
- Dealing with security violations
  358
  - Disabling a login ID
    358
  - Enabling a login ID
    358
  - Enabling remote access
    358
  - Disabling remote access
    359
12 Managing trunks
361
- Tips for working with trunk groups
  361
  - Following a process
    361
  - Working with your network service provider
    362
  - Keeping records
    362
  - Helpful tips for setting common fields
    363
  - Related topics
    364
- Adding a CO, FX, or WATS trunk group
  364
  - Before you start
    365
  - Instructions
    365
- Adding a DID trunk group
  367
  - Before you start
    367
  - Instructions
    367
  - Related topics
    369
- Adding a DIOD trunk group
  369
- Adding a PCOL trunk group
  369
  - Before you start
    370
  - Instructions
    370
  - More information
    372
- Adding a Tie or Access trunk group
  372
  - Before you start
    373
  - Instructions
    373
- Setting up digital trunks
  375
  - Before you start
    375
  - Instructions
    376
  - More information
    377
  - Related topics
    379
- Adding trunks to a trunk group
  379
  - Before you start
    379
  - Instructions
    380
- Removing trunks from a trunk group
  381
  - Instructions
    381
- Removing trunk groups
  382
  - Instructions
    382
- Inserting and absorbing digits
  383
  - Instructions
    383
  - Related topics
    385
- Administering answer detection
  385
  - Before you start
    385
  - Instructions
    386
  - Related topics
    386
- Administering trunks for listed directory numbers
  386
  - Instructions
    386
  - Related topics
    387
13 Managing announcements
389
- Understanding announcements
  389
- Adding announcement data modules
  389
  - Before you start
    389
  - Instructions
    390
- Adding announcement extensions
  391
  - Instructions
    391
- Recording announcements
  392
  - Before you start
    392
  - Instructions
    392
- Saving announcements
  393
  - Instructions
    393
- Copying announcements
  394
  - Instructions
    394
- Restoring announcements
  395
  - Instructions
    395
  - Fixing problems
    395
  - More information
    396
- Deleting and erasing announcements
  396
  - Instructions
    396
- Setting up continuous-play announcements
  397
  - Before you start
    397
  - Instructions
    397
14 Managing group communication
399
- Setting up voice paging over loudspeakers
  399
  - Before you start
    399
  - Instructions
    400
  - Fixing problems
    401
  - More information
    401
  - Related topics
    402
- Setting up chime paging over loudspeakers
  402
  - Before you start
    402
  - Instructions
    403
  - Fixing problems
    405
  - More information
    405
  - Related Topics
    405
- Paging over speakerphones
  405
  - Before you start
    406
  - Instructions
    406
  - Fixing problems
    407
  - More information
    407
  - Related topics
    407
- Paging users who are on active calls
  407
  - Before you start
    408
  - Instructions
    408
  - Related topics
    408
- Using phones as intercoms
  409
  - Instructions
    409
  - Related topics
    411
- Observing calls
  411
  - Before you start
    412
  - Instructions
    412
  - Related topics
    413
15 Managing data calls
415
- Types of data connections
  415
- Data Call Setup
  416
  - Administering Data Call Setup
    416
  - DCP data modules
    419
  - ISDN-BRI data modules
    421
  - Analog modems
    421
  - Considerations
    422
  - Interactions
    422
- Default Dialing
  422
  - Administering Default Dialing
    423
- Alphanumeric Dialing
  423
  - Administering Alphanumeric Dialing
    424
  - Considerations
    424
- Data Hotline
  424
  - Administering Data Hotline
    424
  - Interactions
    425
- Data Privacy
  425
  - Administering Data Privacy
    425
  - Considerations
    425
  - Interactions
    426
- Data Restriction
  426
  - Administering Data Restriction
    427
  - Interactions - Data Restriction
    427
- Data-Only Off-Premises Extensions
  428
  - Administering Data-Only Off-Premises Extensions
    428
  - Considerations
    428
  - Interactions
    428
- Data Modules — general
  429
  - Detailed description of data modules
    430
  - Related topics
    432
- Administered Connection
  432
  - Detailed description
    432
  - Administering Administered Connections
    436
  - Interactions
    437
- Modem Pooling
  439
  - Administering Modem Pooling
    439
  - Considerations
    440
  - Interactions
    440
- PC Interface
  441
  - Security
    444
  - Administering a PC interface
    444
  - Considerations
    444
- Wideband Switching
  445
  - Detailed description
    445
  - Guidelines and examples
    450
  - Administering Wideband Switching
    456
  - Considerations
    456
  - Interactions
    456
- CallVisor Adjunct-Switch Application Interface
  458
  - Considerations
    459
  - Interactions
    459
- Setting up CallVisor ASAI
  460
  - Before you start
    460
  - Instructions
    460
16 Collecting billing information
463
- Collecting information about calls
  463
  - Before you start
    463
  - Instructions
    464
  - More information
    466
  - Related topics
    466
- Recording calls between users on the same switch
  466
  - Instructions
    466
  - Related topics
    467
- Tracking calls by account code
  467
  - Instructions
    467
- Forcing users to enter account codes
  468
  - Before you start
    468
  - Instructions
    469
  - More information
    470
- Receiving call-charge information
  470
- Viewing call charge information
  473
  - Instructions
    473
  - More information
    474
17 Screen reference
475
- AAR and ARS Digit Analysis Table
  475
- AAR and ARS Digit Conversion Table
  479
- Abbreviated Dialing List
  483
  - Enhanced List
    483
  - Group List
    484
  - Field descriptions for page 1
    485
  - Personal List
    486
  - System List
    488
  - 7103A Button List
    489
- Access Endpoint
  491
  - Field descriptions for page 1
    491
- Administered Connection
  495
  - Field descriptions for page 1
    496
  - Authorized Time of Day
    498
  - Miscellaneous Parameters
    499
- Alias Station
  500
  - Field descriptions for page 1
    501
- Alphanumeric Dialing Table
  502
  - Field descriptions for page 1
    502
- Announcements/Audio Sources
  504
- ARS Toll Table
  507
- Attendant Console
  508
  - Field descriptions for page 1
    508
  - Field descriptions for page 2
    514
  - Abbreviated Dialing
    515
  - Field descriptions for page 3-x
    517
- Authorization Code — COR Mapping
  521
  - Field descriptions for page 1
    522
- Bulletin Board
  523
  - Field descriptions for page 1
    523
  - Field descriptions for pages 2 and 3
    525
- Call Vector
  525
  - Field descriptions for page 1
    526
  - Field descriptions for page 2
    526
  - Field descriptions for page 3
    527
- CAMA Numbering Format
  530
  - Field descriptions for page 1
    531
- CDR System Parameters
  532
  - Field descriptions for page 1
    533
  - Field descriptions for page 2
    542
- Class of Restriction
  544
  - Field descriptions for page 1
    544
  - Field descriptions for page 2
    554
  - Field descriptions for page 3
    555
  - Field descriptions for page 4
    555
- Class of Service
  556
- Code Calling IDs
  559
  - Related topics
    560
- Command Permission Categories
  560
  - Field descriptions for page 1
    561
  - Field descriptions for page 2
    564
- Console Parameters
  564
  - Field descriptions for page 1
    565
  - Field descriptions for page 2
    569
  - Field descriptions for page 3
    571
  - Field descriptions for page 4
    573
- Coverage Answer Group
  574
  - Field descriptions for page 1
    574
- Coverage Path
  575
  - Field descriptions for page 1
    576
- Crisis Alert System Parameters
  579
  - Field descriptions
    579
  - Field description
    580
- Data modules
  582
  - Field descriptions for page 1
    583
  - Field descriptions for page 2
    599
- Date and Time
  613
  - Field descriptions for page 1
    613
  - Related topics
    615
- Daylight Savings Rules
  615
  - Field descriptions for page 1
    615
- Dial Plan Record
  617
- Digit Absorption
  622
  - Field descriptions for page 1
    622
- DS1 Circuit Pack
  623
  - Field descriptions for page 1
    623
  - Field descriptions for page 2
    638
  - Related topics
    640
- Extended Pickup Group
  641
  - Field descriptions
    641
- Extensions Administered to have an MCT-Control Button
  642
  - Field descriptions for page 1
    642
- Feature Access Code
  643
  - Field descriptions for page 1
    643
  - Field descriptions for page 2
    646
  - Field descriptions for page 3
    649
  - Field descriptions for page 4
    651
  - Field descriptions for page 5
    653
  - Field descriptions for page 6
    654
- Feature-Related System Parameters
  656
  - Field descriptions for page 1
    656
  - Field descriptions for page 2
    663
  - Field descriptions for page 3
    667
  - Authorization Code Parameters
    671
  - Field descriptions for page 4
    674
  - System Printer Parameters
    674
  - System-Wide Parameters:
    675
  - Malicious Call Trace Parameters:
    675
  - Send All Calls Options:
    676
  - Universal Call ID (UCID):
    676
  - Field descriptions for page 5
    677
  - Field descriptions for page 6
    684
  - Field descriptions for page 7
    689
  - Field descriptions for page 8
    696
  - Call Center System Parameters:
    696
  - Field descriptions for page 9
    700
  - Agent and Call Selection Parameters:
    700
  - Reason Codes Parameters
    701
  - Call Management System Parameters:
    702
  - Field descriptions for page 10
    704
- Group Paging Using Speakerphone
  705
  - Related topics
    707
- Hospitality
  707
  - Field descriptions for page 1
    708
  - Field descriptions for page 2
    712
  - Field descriptions for page 3
    719
  - Hospitality screen
    719
- Hunt Group
  720
  - Field descriptions for page 1
    721
  - Field description for page 2
    729
  - Field description for page 3
    736
  - Field descriptions for Hunt group for MWI page
    740
  - Field descriptions for pages 4 through X
    742
- Intercom Group
  744
  - Related topics
    745
- Inter-Exchange Carrier (IXC) Codes
  745
  - Field descriptions for page 1
    746
  - Field descriptions for page 2
    746
- Intra-Switch CDR
  747
  - Field descriptions for page 1
    748
- IP Trunk Configuration Manager
  748
  - Overview
    749
  - Standard Command Buttons
    749
  - Viewing Information About the DEFINITY ECS Software
    750
  - Telephony property page
    750
  - Telephony Advanced dialog box
    752
  - Voice/Fax dialog box
    753
  - Internet dialog box
    754
  - Dial/Routing Plan dialog box
    756
  - Service Logs dialog box
    758
  - QoS dialog box
    759
  - Related topics
    762
- ISDN trunk group
  762
  - Administration commands
    762
  - Hardware requirements
    762
  - How to administer ISDN trunk groups
    764
  - Notes for Above Tables
    766
  - Design Considerations
    769
  - Field descriptions for page 1
    769
  - Field descriptions for page 2
    778
  - Field descriptions for the Shared UUI Feature Priorities page
    785
  - Field descriptions for the Incoming Call Handling Treatment page
    787
  - Field Descriptions for the CBC Trunk Group Usage Allocation page
    791
  - Field descriptions for the CBC Service Trunk Group Allocation Plan Assignment Schedule page
    792
  - Field descriptions for the Wideband Support Options page
    793
  - Field Descriptions for the Group Member Assignments page
    795
  - Related topics
    796
- ISDN Numbering — Private
  796
- ISDN Numbering — Public/ Unknown
  799
- ISDN-BRI Trunk Circuit Pack
  801
  - Field descriptions for page 1
    805
  - Field descriptions for page 2
    806
  - Trunk Member Administration
    810
- Language Translations
  810
- Listed Directory Numbers
  824
- Locations
  826
- Login Administration
  828
  - Field descriptions for page 1
    828
  - Field descriptions for page 2
    831
- Loudspeaker Paging
  834
  - Related topics
    837
- Mode Code Related System Parameters
  837
  - Field descriptions for page 1
    838
- Modem Pool Group
  841
  - Field descriptions for page 1
    841
- Multifrequency-Signaling-Related System Parameters
  847
  - Field descriptions for page 2
    854
  - Field descriptions for page 3
    858
  - Field descriptions for page 4
    860
  - Definitions of Group I, II, A, and B signals
    863
- Music Sources
  869
  - Field descriptions for page 1
    869
- Packet Gateway Board
  870
  - Field descriptions for page 1
    871
- Partition Route Table
  872
- Personal CO Line Group
  872
  - Field descriptions for page 2
    875
  - Field descriptions for page 3
    875
  - Related topics
    875
- Pickup Group
  876
  - Field descriptions for pages 1 and 2
    876
- PRI Endpoint
  877
- Remote Access
  881
  - Field descriptions for page 1
    883
  - Related Topics
    887
- Remote Call Coverage Table
  887
  - Field descriptions for page 1
    888
- RHNPA Table
  888
- Route Pattern
  889
- Second Digit Table
  898
- Security-Related System Parameters
  899
  - Field descriptions for page 1
    900
  - Field descriptions for page 2
    902
- Site Data
  906
  - Field descriptions for pages 1, 2 and 3
    906
- Station
  906
- System Parameters Call Coverage / Call Forwarding
  935
  - Field descriptions for page 1
    935
  - Field descriptions for page 2
    940
- System Parameters Country-Options
  942
  - Country code table
    942
  - Field descriptions for page 1
    943
  - Field descriptions for page 2
    947
  - Field descriptions for page 3
    948
  - Field descriptions for pages 4–7
    949
  - Duration (msec)
    952
- System Parameters Customer-Options
  952
  - Field descriptions for page 1
    952
  - Field descriptions for page 2
    954
  - Field descriptions for page 3
    959
  - Field descriptions for page 4
    963
  - Call Center Optional Features
    963
  - Field descriptions for page 5
    967
  - Field descriptions for page 6
    968
  - QSIG Optional Features
    968
- System Parameters OCM Call Classification
  972
  - Field descriptions for page 1
    972
  - Field descriptions for page 2
    973
- Telecommuting Access
  975
  - Field descriptions for page 1
    975
  - Related Topics
    975
- Tenant
  975
  - Field descriptions for page 1
    976
  - Field descriptions for page 2
    978
- Terminal Parameters
  978
  - Adjunct levels
    982
- Terminating Extension Group
  983
  - Field descriptions for page 1
    983
- Time of Day Coverage Table
  986
  - Field descriptions for page 1
    986
- Time of Day Routing Plan
  987
- Toll Analysis
  988
- Trunk Group
  991
  - Field descriptions for page 1
    992
  - Field descriptions for page 2
    1024
  - Field descriptions for page 3
    1034
  - Field descriptions for page 4
    1045
  - Field descriptions for page 5
    1053
  - Related topics
    1057
- Vector Directory Number
  1057
  - Field descriptions for page 1
    1058
  - Field descriptions for page 2
    1063
18 Command reference
1065
- AAR and ARS Digit Analysis Table
  1065
- AAR and ARS Digit Conversion Table
  1066
- Abbreviated Dialing Lists
  1066
- Access Endpoint
  1068
- Administered Connection
  1068
- Alias Station
  1068
- Alphanumeric Dialing Table
  1069
- Announcements/Audio Sources
  1069
- ARS Toll Table
  1069
- Attendant Console
  1070
- Authorization Code — COR Mapping
  1070
- Bulletin Board
  1070
- Call Vector
  1070
- CAMA Numbering Format
  1071
- CDR System Parameters
  1071
- Class of Restriction
  1071
- Class of Service
  1071
- Code Calling IDs
  1072
- Command Permission Categories
  1072
- Console-Parameters
  1072
- Coverage Answer Group
  1072
- Coverage Path
  1073
- Data Modules
  1073
- Date and Time
  1073
- Daylight Savings Rule
  1074
- Dial Plan Record
  1074
- Digit Absorption
  1074
- DS1 Circuit Pack
  1074
- Extended Pickup Group
  1075
- Extensions Administered to have an MCT-Control Button
  1075
- Feature Access Code
  1075
- Feature-Related System Parameters
  1076
- Group Paging
  1076
- Hospitality
  1076
- Hunt Group
  1077
- Intercom Group
  1077
- Inter-Exchange Carrier (IXC) codes
  1077
- Intra-Switch CDR
  1078
- ISDN Numbering — Private
  1078
- ISDN Numbering — Public/ Unknown
  1078
- ISDN-BRI Trunk Circuit Pack
  1078
- Language Translations
  1079
- Listed Directory Numbers
  1079
- Locations
  1080
- Login Administration
  1080
- Loudspeaker Paging
  1080
- Mode Code Related System Parameters
  1080
- Modem Pool Group
  1081
- Multifrequency-Signaling-Related System Parameters
  1081
- Music Sources
  1081
- Packet Gateway Board
  1082
- Partition Route Table
  1082
- Pickup Group
  1082
- PRI Endpoint
  1083
- Remote Access
  1083
- Remote Call Coverage Table
  1083
- RHNPA Table
  1083
- Route Pattern
  1084
- Second Digit Table
  1084
- Security-Related System Parameters
  1084
- Site Data
  1084
- Station
  1085
- System Parameters Call Coverage/Call Forwarding
  1085
- System Parameters Country-Options
  1085
- System Parameters Crisis Alert
  1085
- System Parameters Customer-Options
  1086
- Telecommuting Access
  1086
- Tenant
  1086
- Terminal Parameters
  1086
- Terminating Extension Group
  1087
- Time of Day Coverage Table
  1087
- Time of Day Routing Plan
  1087
- Toll Analysis
  1088
- Trunk Groups
  1088
- Vector Directory Numbers
  1088
19 Phone reference
1089
- Multibutton electronic telephones
  1090
  - 10-MET telephone
    1090
  - 20-MET telephone
    1090
  - 30-MET telephone
    1090
- 500 telephones
  1091
- 2500-series telephones
  1091
- 6200-series telephones
  1091
  - 6210 telephone
    1091
  - 6218 telephone
    1091
  - 6220 telephone
    1091
- 6400-series telephones
  1095
  - 6402 telephones
    1095
  - 6408 telephones
    1096
  - 6416D+ telephone
    1096
  - 6424D+ telephone
    1096
- 7100-series telephones
  1099
  - 7101A telephone
    1099
  - 7102A telephone
    1099
  - 7103A telephone
    1099
  - 7104A telephone
    1099
- 7300-series telephones
  1099
  - 7302H MERLIN telephone
    1099
  - 7303H MERLIN telephone
    1099
  - 7303S telephone
    1100
  - 7305H MERLIN telephone
    1100
  - 7305S telephone
    1100
- 731x-series hybrid telephones
  1102
- 7400-series telephones
  1107
  - 7401D telephone
    1107
  - 7403D telephone
    1108
  - 7404D telephone
    1108
  - 7405D telephone
    1108
  - 7406 telephones
    1108
  - 7407+ telephone
    1109
  - 7410D and 7410+ telephones
    1110
  - 7434D telephone
    1110
  - 7444D telephone
    1110
- ISDN telephones (7500s & 8500s)
  1124
  - 7505D ISDN-BRI telephone
    1124
  - 7506D ISDN-BRI telephone
    1124
  - 7507D ISDN-BRI telephone
    1124
  - 8503D ISDN-BRI telephones
    1125
  - 8510T ISDN-BRI telephone
    1125
  - 8520T ISDN-BRI telephones
    1125
- 8110 telephones
  1129
- 8400-series telephones
  1129
  - 8403B telephones
    1129
  - 8405B telephone
    1129
  - 8410B telephone
    1130
  - 8411B and 8411D telephones
    1130
  - 8434D telephone
    1130
- CALLMASTER telephones
  1136
- Cordless telephones
  1140
  - MDC9000 cordless telephone
    1140
  - MDW9000 cordless telephone
    1140
- DEFINITY Internet Protocol (IP) Softphones
  1143
  - Road-warrior application
    1144
  - Telecommuter application
    1144
  - Stand-alone H.323
    1144
  - Related topics
    1145
20 Features and technical reference
1147
- AAR and ARS partitioning
  1147
  - Detailed description
    1147
  - Interactions
    1148
  - Related topics
    1148
- AAR/ARS shortcut dialing
  1149
  - Detailed description
    1149
  - Interactions
    1150
  - Related topics
    1152
- Abbreviated Dialing
  1153
  - List types
    1153
  - Considerations
    1154
  - Interactions
    1154
  - Related topics
    1155
- Access security gateway
  1155
  - Detailed Description
    1155
  - Interactions
    1156
  - Related topics
    1157
- Administered Connections
  1157
  - Detailed description
    1157
  - Interactions
    1160
- Administrable Language Displays
  1162
  - Detailed description
    1162
  - Related topics
    1163
- Alternate facility restriction levels
  1164
  - Detailed description
    1164
- Answer detection
  1165
  - Brief description
    1165
  - Interactions
    1166
  - Related topics
    1167
- Attendant Features
  1167
  - Attendant Call Waiting
    1168
  - Attendant Control of Trunk Group Access
    1169
  - Attendant Direct Extension Selection
    1170
  - Attendant Intrusion
    1171
  - Attendant Override of Diversion Features
    1172
  - Attendant Serial Calling
    1172
  - Attendant Vectoring
    1173
  - Auto Start and Don’t Split
    1173
  - Attendant Timers
    1173
  - Visually Impaired Attendant Service
    1175
- Audible Message Waiting
  1176
  - Related topics
    1176
- Authorization codes
  1176
  - More information
    1177
  - Considerations
    1179
  - Interactions
    1180
  - Related topics
    1180
- Automated Attendant
  1181
  - Interactions
    1181
  - Related topics
    1182
- Automatic Callback
  1183
  - Automatic callback for busy trunks
    1184
  - Considerations
    1184
  - Interactions
    1185
- Automatic circuit assurance
  1186
  - The referral call
    1187
  - The audit trail
    1187
  - Interactions
    1188
- Automatic Number Identification
  1189
  - Inband Automatic Number Identification
    1189
  - Related topics
    1189
  - Outgoing Automatic Number Identification
    1190
  - Interactions
    1190
  - Related topics
    1191
- Automatic routing — general
  1191
  - AAR
    1193
  - ARS
    1193
  - Interactions
    1196
  - Related topics
    1196
- Barrier codes
  1196
  - Brief description
    1197
  - Related topics
    1197
- Bridged Call Appearance
  1198
  - Considerations for single-line telephones
    1199
  - Considerations for multiappearance telephones
    1200
  - Interactions
    1201
- Busy Indicator
  1212
- Busy Verification
  1213
  - Considerations
    1216
  - Interactions
    1217
  - Related topics
    1218
- Call Charge Information
  1219
  - Detailed description
    1219
  - Considerations
    1220
  - Interactions
    1222
- Call Coverage
  1224
  - Hardware requirement
    1224
  - Detailed description
    1225
  - Measurements and reports
    1237
  - Considerations
    1237
  - Guidelines and examples of Call Coverage
    1237
  - Interactions
    1239
  - Related topics
    1244
- Call Detail Recording
  1245
  - Detailed description
    1245
  - CDR Record formats
    1252
  - Call detail record field descriptions
    1278
  - Security
    1291
  - Considerations
    1291
  - Interactions
    1291
- Call Forwarding
  1302
  - Detailed description
    1303
  - Security
    1305
  - Considerations
    1305
  - Example
    1306
  - Interactions
    1307
  - Related topics
    1310
- Call Park
  1311
  - Considerations
    1311
  - Interactions
    1312
  - Related topics
    1313
- Call Pickup
  1313
  - Considerations
    1315
  - Interactions
    1315
- Call Waiting Termination
  1318
  - Considerations
    1319
  - Interactions
    1319
- Call-by-Call Service Selection
  1319
  - Brief description
    1320
  - Interactions
    1326
- Calling Party/Billing Number
  1326
  - Brief Description
    1326
  - Related topics
    1327
- Calling Party Number Restriction
  1327
  - Interactions
    1327
- Class of Restriction
  1328
  - Called-party and calling-party restrictions
    1328
  - Interactions
    1331
- Conference
  1333
  - Considerations
    1333
  - Interactions
    1334
  - Related Topics
    1335
- Restriction — Controlled
  1335
  - Detailed description
    1335
  - Interactions
    1336
- Crisis Alert
  1337
  - Multiple emergency calls
    1337
  - Alerting a digital pager
    1337
  - Considerations
    1338
  - Interactions
    1338
- Dial Plan
  1339
  - Detailed description
    1339
  - Considerations
    1339
  - Interactions
    1340
- Distinctive Ringing
  1341
  - Detailed description
    1341
  - Considerations
    1341
  - Interactions
    1341
- DS1 Trunk Service
  1341
  - Brief description
    1342
- Emergency Access to the Attendant
  1347
  - Detailed description
    1347
  - Considerations
    1348
  - Interactions
    1349
  - Related screens
    1350
- Emergency Transfer
  1350
  - Detailed description
    1350
  - Interactions
    1351
- Extended User Administration of Redirected Calls
  1351
  - Detailed description
    1351
  - Interactions
    1353
  - Related topics
    1354
- Facility and Non-Facility Associated Signaling
  1355
  - Brief Description
    1356
  - Related topics
    1361
- Facility restriction levels and traveling class marks
  1362
  - Detailed Description
    1362
  - Example
    1364
  - Interactions
    1364
  - Related topics
    1364
- Generalized route selection
  1364
  - Detailed description
    1365
  - Related topics
    1367
- Group paging
  1367
  - Brief description
    1367
  - Interactions
    1368
  - Related topics
    1370
- Hospitality features
  1370
  - Attendant Room Status
    1370
  - Automatic Selection of DID Numbers to Guest Rooms
    1371
  - Automatic Wakeup
    1372
  - Do Not Disturb
    1378
  - Names Registration
    1381
  - Property Management System Interface
    1383
  - Suite Check-in
    1391
- Hunt Groups
  1392
  - Detailed description
    1393
  - Considerations
    1397
  - Interactions
    1399
  - Related topics
    1400
- Incoming Call Line Identification
  1400
  - Detailed description
    1400
  - Interactions
    1401
- Intercom
  1401
  - Brief description
    1401
  - Interactions
    1402
  - Related topics
    1402
- Internal Automatic Answer
  1403
  - Detailed description
    1403
  - Considerations
    1404
  - Interactions
    1404
- IP trunk service
  1407
  - Brief description
    1407
  - Interactions
    1417
  - Related topics
    1418
- ISDN service
  1418
  - Brief description
    1418
  - Interactions
    1430
  - Related topics
    1432
- Leave Word Calling
  1432
  - Considerations
    1433
  - Interactions
    1433
- Line Lockout
  1434
  - Considerations
    1435
  - Related topics
    1435
- Listed Directory Numbers
  1435
  - Brief description
    1435
  - Interactions
    1436
- Look-Ahead routing
  1437
  - Detailed description
    1437
  - Interactions
    1438
  - Related Topics
    1439
- Loss Plans
  1439
- Loudspeaker paging
  1440
  - Brief description
    1440
  - Interactions
    1442
  - Related topics
    1444
- Malicious Call Trace
  1445
  - MCT Voice Recorder
    1445
  - Activating MCT
    1445
  - Controlling MCT
    1446
  - Deactivating MCT
    1446
  - Administering MCT for ISDN notification
    1447
  - Considerations
    1447
  - Interactions
    1448
- Messaging Server Interface
  1450
  - Detailed description
    1451
  - Related topics
    1452
- Misoperation Handling
  1453
  - Detailed description
    1454
  - Interactions
    1456
- Modem Pooling
  1457
  - Detailed description
    1457
  - Considerations
    1458
  - Interactions
    1459
  - Related topics
    1459
- Multiappearance Preselection and Preference
  1460
  - Considerations
    1461
  - Interactions
    1461
  - Related Topics
    1461
- Multifrequency Signaling
  1462
  - Detailed description
    1462
  - R2-MFC Considerations
    1463
  - Guidelines for administering MF signaling
    1464
  - Interactions
    1465
  - Related topics
    1468
- Night Service
  1468
  - Hunt Group Night Service
    1469
  - Night Console Service
    1469
  - Night Station Service
    1469
  - Trunk Answer from Any Station
    1470
  - Trunk Group Night Service
    1470
  - Considerations
    1471
  - Interactions
    1473
  - Related topics
    1476
- Off-Premises Station
  1477
  - Detailed description
    1478
  - Interactions
    1478
  - Related topics
    1478
- PC Interface
  1478
  - Detailed description
    1478
  - Security
    1481
  - Considerations
    1481
  - Interactions
    1482
- Personal Station Access
  1482
  - Detailed description
    1483
  - Interactions
    1484
  - Related topics
    1485
- Priority Calling
  1486
  - Interactions
    1486
  - Related topics
    1487
- Pull Transfer
  1487
  - Interactions
    1488
- Recorded Announcements
  1488
  - About barge-in
    1489
  - Interactions
    1489
  - Related topics
    1489
- Recorded Telephone Dictation Access
  1490
  - Related topics
    1490
- Remote Access
  1490
  - Detailed description
    1491
  - Security
    1492
  - Interactions
    1495
  - Related topics
    1495
  - Reset Shift Call
    1495
  - Interactions
    1496
- Ringer Cutoff
  1498
  - Interactions
    1498
- Ringing — Abbreviated and Delayed
  1499
  - Detailed description
    1500
  - Considerations
    1501
  - Interactions
    1501
- Security violations notification
  1503
  - Considerations
    1506
  - Interactions
    1506
  - Related topics
    1506
- Service observing
  1507
  - Brief description
    1507
  - Interactions
    1509
  - Related topics
    1511
- Single-Digit Dialing and Mixed Station Numbering
  1511
  - Detailed description
    1511
  - Considerations
    1514
  - Interactions
    1515
- Station Hunting
  1515
  - Detailed description
    1515
  - Station hunting options
    1517
  - Interactions
    1518
  - Related topics
    1522
- Station Security Codes
  1522
  - Interactions
    1522
  - Related topics
    1522
- Telephone Displays
  1523
  - Interactions
    1529
  - Interactions (Enhanced)
    1529
  - Mapping enhanced display characters
    1552
  - Related Topics
    1558
- Temporary Bridged Appearance
  1558
  - Detailed description
    1558
  - Considerations
    1559
  - Interactions
    1559
- Tenant Partitioning
  1560
  - Detailed description
    1560
  - Detailed description of Multiple Music-on-Hold
    1566
  - Interactions
    1566
- Terminal Translation Initialization
  1571
  - Attendants
    1571
  - Data modules
    1572
  - Voice/data telephones
    1572
  - ISDN BRI telephones
    1572
  - Analog Queue Warning Ports and External Alert Ports
    1573
  - Security measures
    1573
  - Interactions
    1573
  - Related topics
    1575
- Terminating Extension Group
  1575
  - Detailed description
    1576
  - Considerations
    1576
  - Interactions
    1576
  - Related topics
    1577
- Time of Day Routing
  1577
  - Interactions
    1578
  - Related topics
    1578
- Transfer
  1578
  - Considerations
    1578
  - Interactions
    1580
  - Related topics
    1581
- Transfer — Outgoing Trunk to Outgoing Trunk
  1581
  - Detailed description
    1581
  - Considerations
    1582
  - Security Measures
    1582
  - Interactions
    1583
- Transfer — Trunk-to-Trunk
  1584
  - Considerations
    1585
  - Interactions
    1585
- Trunk Flash
  1586
  - Considerations
    1587
- Trunks and Trunk Groups
  1588
  - Brief description
    1588
  - Applications for different trunk types
    1592
  - Transmission and supervisory signaling
    1593
  - Interactions
    1597
  - Related topics
    1597
- Voice Message Retrieval
  1597
  - Detailed description
    1598
  - Interactions
    1598
  - Related topics
    1599
- Voice Messaging Systems
  1600
  - Centralized Voice Mail
    1602
  - Security Measures
    1602
  - Interactions
    1603
  - Related topics
    1605
- Whisper paging
  1606
  - Brief description
    1607
  - Interactions
    1608
  - Related topics
    1610
- Wideband Switching
  1611
  - Brief description
    1611
  - Considerations
    1623
  - Interactions
    1624
- World-Class Tone Detection and Generation
  1625
  - Interactions
    1626
21 References
1628
- Basic DEFINITY ECS documents
  1628
  - Administration
    1628
  - Installation and maintenance
    1630
  - Call center documents
    1632
  - Application-specific documents
    1634
  - Non-U.S. audiences
    1635
Glossary and abbreviations
1636
- Numerics
  1636
- A
  1636
- B
  1642
- C
  1644
- D
  1650
- E
  1655
- F
  1657
- G
  1659
- H
  1659
- I
  1660
- K
  1663
- L
  1664
- M
  1665
- N
  1669
- O
  1671
- P
  1672
- Q
  1676
- R
  1676
- S
  1678
- T
  1682
- U
  1684
- V
  1685
- W
  1685
- Z
  1686
Index
1688
- Numerics
  1688
- A
  1688
- B
  1691
- C
  1691
- D
  1694
- E
  1695
- F
  1695
- G
  1696
- H
  1696
- I
  1696
- L
  1697
- M
  1698
- N
  1699
- O
  1699
- P
  1700
- Q
  1701
- R
  1701
- S
  1702
- T
  1703
- U
  1704
- V
  1705
- W
  1705
- X
  1706

Manual Do Utilizador

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