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Section 16
112
Terms and Conditions & Warranty Information
c) any dropped calls or inability to place or receive calls;
d) any interruption of Services, including interruptions caused by equipment or 
facilities failure or shortages, transmission limitations or system capacity limitations;
e) traffic or other accidents, or any health-related claims allegedly arising from the 
use of Services, phones, equipment or accessories used in connection with the 
Services;
g) any late or failed message delivery;
h) any interruption or failure of 911 or E911 emergency services or identification of 
the Number, address or name associated with any person accessing or attempting to 
access emergency services from your phone;
i) the installation or repair of any products or equipment by parties who are not our 
authorized employees or agents;
j) events due to factors beyond our control, including acts of God (including, without 
limitation, weather-related phenomena, fire or earthquake), war, riot, strike, or orders 
of governmental authority;
k) any act or omission of any third party or independent contractor that offers 
products or services in conjunction with or through the Services, or
l) your negligent or intentional act or omission.
NO CONSEQUENTIAL OR OTHER DAMAGES
UNDER NO CIRCUMSTANCES ARE WE LIABLE FOR ANY INCIDENTAL, 
CONSEQUENTIAL, PUNITIVE OR SPECIAL DAMAGES OF ANY NATURE WHATSOEVER 
ARISING OUT OF OR IN CONNECTION WITH PROVIDING OR FAILING TO PROVIDE 
SERVICES, PHONES OR OTHER EQUIPMENT USED IN CONNECTION WITH THE 
SERVICES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS, LOSS OF 
BUSINESS, OR COST OF REPLACEMENT PRODUCTS AND SERVICES. THIS SECTION 
SURVIVES TERMINATION OF THIS AGREEMENT. 
Indemnification
You indemnify and defend us, our partners, directors, officers, employees and agents 
from and against any claim, action, damage, liability and expense arising out of or 
in connection with: (1) your acts or omissions that occur in connection with your use 
of the Services or equipment used in connection with the Services, and (2) any 
communications you make or receive using the Services. This indemnification 
extends to and includes any attorney’s fees and costs incurred by us arising from any 
actions or claims to which this indemnification applies, or from the contesting of the 
applicability of this provision. This section survives termination of this Agreement.
ARBITRATION OF DISPUTES
ANY CLAIM, CONTROVERSY OR DISPUTE, WHETHER SOUNDING IN CONTRACT, 
STATUTE, OR TORT, INCLUDING FRAUD, MISREPRESENTATION, OR ANY OTHER 
LEGAL THEORY, RELATED DIRECTLY OR INDIRECTLY TO THE SERVICES, 
WHETHER BETWEEN THE COMPANY AND THE CUSTOMER OR BETWEEN THE 
COMPANY OR THE CUSTOMER, ON THE ONE HAND, AND EMPLOYEES, AGENTS OR 
AFFILIATED BUSINESSES OF THE OTHER PARTY, ON THE OTHER HAND, SHALL BE 
RESOLVED BY ARBITRATION AS PRESCRIBED IN THIS SECTION. THE FEDERAL 
ARBITRATION ACT, NOT STATE LAW, GOVERNS THE QUESTION OF WHETHER A 
CLAIM IS SUBJECT TO ARBITRATION.