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Troubleshooting Web Tools

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Web Tools and Firmware Download

There are multiple phases involved with firmware download and activation. When 
Web Tools reports that firmware download has been completed successfully, this 
indicates that a basic sanity check, package retrieval, package unloading, and 
verification was successful. 

Note:  

Web Tools currently forces a full package install. To perform an incremental 

upgrade use the Fabric OS command line interface. 

A reboot is required to activate the newly downloaded firmware. The reboot is 
done automatically from the Web Tools user perspective and results in a loss of 
network connectivity with Web Tools. Web Tools screens will continue to be 
visible during the reboot, but not available. Wait approximately 10 minutes to 
ensure that all of the application windows have been restored. If Web Tools fails to 
respond after 20 minutes, you may need to close all Web Tools applications 
windows and restart them, or contact their system administrator for network 
assistance.

The Web Tools loss of network connectivity during a failover or reboot (initiated 
though the 

firmwaredownload

) varies for different configurations:

■

Core Switch 2/64 with dual CP—loss of network connectivity due to failover 
is approximately 1 minute.

■

Core Switch 2/64 with single CP—loss of network connectivity due to reboot 
is approximately 4 minutes if 

diagpost

 is disabled and up to 16 minutes if 

diagpost

 is enabled.

■

SAN Switch 2/32—loss of network connectivity due to reboot is 
approximately 4 minutes if 

diagpost

 is disabled and 8 minutes if 

diagpost

 is enabled.