Справочник Пользователя для Canon P-I9900-QSG-1203

Troubleshooting

Troubleshooting Printer Hardware

Problem

Possible Cause

Try This

Printer Does Not
Start or Printer
Stops During
Print Jobs

Print head has
overheated due to
long periods of
continuous printing

Stop printing and turn the printer off for at least 15 minutes to allow the print head
to cool down.
The print head tends to overheat when printing continuously for long periods of
time. The print head is designed to automatically pause at line breaks before
resuming printing in order to cool down.

Printing high-
resolution
photographs and
graphics

Wait until the print job finishes.
The POWER

POWER

POWER lamp flashes green while the print data is being processed. Printing

photographs and high-density graphics can take time.

Printer cable is too
long

Avoid using USB cables longer than 16.4 feet.

You have changed
the USB cable from
the lower port to
the upper one on
the printer or vice-
versa, which
created a second
printer icon.

Open Printers and Faxes

Printers and Faxes

Printers and Faxes (Printers

Printers

Printers in Windows 2000) from Control Panel

Control Panel

Control Panel and select

the non grayed-out printer icon

to print from.

The grayed-out printer icon

is for the port that is no longer connected.

There may be
problems in your
operating system

Restart your computer. It may solve the problem.
Delete undesired print jobs, if there are any. Use BJ Status Monitor in Windows or
BJ Print Monitor in Macintosh for the deletion.

1. Open the Printer Properties

Printer Properties

Printer Properties dialog box.

See “Opening the Printer Properties Dialog Box Directly from the Start Menu

Opening the Printer Properties Dialog Box Directly from the Start Menu

Opening the Printer Properties Dialog Box Directly from the Start Menu”

on page 20.

2. Click the Maintenance

Maintenance

Maintenance tab and then Start Status Monitor

Start Status Monitor

Start Status Monitor.

3. Click Display Print Queue

Display Print Queue

Display Print Queue.

4. Select Cancel All Documents

Cancel All Documents

Cancel All Documents in the Printer

Printer

Printer menu.

5. Click Yes

Yes

Yes when the confirmation message appears.

The print job is deleted.

1. Select Applications

Applications

Applications from the Go

Go menu.

2. Double-click the Print Center

Print Center

Print Center (or Printer Setup Utility

Printer Setup Utility

Printer Setup Utility) icon in the Utilities

Utilities

Utilities folder.

3. Double-click i9900

i9900

i9900 displayed under Name

Name

Name in the Printer List

Printer List

Printer List.

4. Click to select an undesired document and click

The print job is deleted.

Caution

The area around the print head can become extremely hot
during extended print operation. Always avoid touching the
print head and its peripheral components.

Note

In Windows Me, Windows 98

In Windows Me, Windows 98
Click to select an undesired document and select Purge Print

Purge Print

Documents

Documents in the Printer

Printer

Printer menu.

i9900_QSG_US.book Page 66 Wednesday, January 7, 2004 6:09 PM