Справочник Пользователя для Sony 970C Series

The following table lists the most common printing problems and their solutions. 

You have problems with 
installation. 

If you have USB 

installation problems, also 
see page 

•  Make sure your printer is on and all connections are secure. 
• Close any virus protection programs that are running on your computer. Either 

right-click the virus protection program’s icon on the taskbar and click 

, or 

click the 

 in the upper-right corner of the program’s open window.

• Exit your software programs. Uninstall the printer software (see below), then repeat 

the installation procedure.

•  If using a parallel printer cable, make sure that no other peripheral device (such 

as a scanner, tape back-up, switch box, etc.) is connected to the printer.

•  If you’re still having problems with the installation, call an authorized HP dealer 

or HP Customer Care representative. For the phone number of the support center 
nearest you, see “HP Customer Care by Phone” on page 43.

Printer software isn’t working 
from the CD.

• Make sure your CD-ROM drive is working by inserting a CD that you know works.
• If you suspect the CD is flawed, see “HP Customer Care by Phone” on page 43.

Something unexpected 
happened during 
installation or you need to 
uninstall the printer driver 
for any reason.

If you’re running Windows 95, 98, or NT 4.0, perform one of the following 
procedures:

1

Insert the printer software (either the CD or Disk 1) into your computer.

2

Begin the software installation again:

a

Insert the CD into your CD-ROM drive.

b

Select 

.

c

Click 

 in the Run window.

d

Browse to the CD’s 

icon, then click 

.

e

Click 

.

3

Select 

.

4

Follow the on-screen instructions.

OR
Click 

.

1

Click 

. 

2

Click 

.

3

Select 

.

If you’re running Windows 3.1x:

1

In the 

, locate your 

 group. 

2

Double-click the 

 icon to uninstall your printer software.

OR
Begin printer software install (see page 53, steps 6a, b, and c) and select 

.

970C.book  Page 37  Tuesday, February 1, 2000  11:31 PM