Справочник Пользователя для Oce North America 430

45574-F

see copyright, disclosure, use and duplication information on pg ii

iii

US and Canadian Customers:

Océ Display Graphics Systems

Service: 1-800-456-3473

13231 Delf Place, Building #501

Fax: 604-232-3154

Richmond, British Columbia, Canada

Spares Orders: 1-800-295-6433 ext. 4

V6V 2C3

European Customers:

Océ Display Graphics Systems

Service: 44 (0) 1628-519720

6 Waltham Park

Service Fax: 44 (0) 1628-519589

Waltham Road

Spares Enquiries: 44 (0) 1628-519736

White Waltham

Spares Orders Fax: 44 (0) 1628-519751

Berkshire SL6 3TN
England

Asia Pacific Customers:

Océ Display Graphics Systems

Service: 81-3-5484-8033

Grand Palace Tamachi 601

Fax: 81-3-5484-2071

4-9-18 Shibaura, Minato-ku

Tokyo, Japan 108-0023

Other Customers:

Your regional distributor

When you call one of our customer service numbers you will be provided with telephone technical
support. Outside of office hours, you can leave a message and your call will be returned the next
working day. When you call, identify yourself as a LightJet

customer and provide the following

information:
§ The serial number of your LightJet 430

§ Your company name

§ Your name

§ Your telephone number

§ Nature of the problem

If we are unable to resolve your problem over the telephone, field engineers can be dispatched to
your site to conduct repairs. Service visits are paid for by the customer, either under a maintenance
agreement or by purchase order or prepayment. Time and material rates are charged for any
service not covered under a maintenance agreement. Before calling to report a problem, gather as
much information about the problem as possible and have it ready to provide to the customer care
center engineer. The more information you can provide initially, the more quickly the problem
can be corrected.