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Mitel NuPoint Messenger Technical Documentation - Release 7.0
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Second, you would assign the Tree FCOS to a standard mailbox that acts as the tree mailbox.
You would then create standard mailboxes for each reservation desk to act as child mailboxes.
Next, you would add the child mailbox numbers to distribution list 01 of the tree mailbox. Finally,
you would record a greeting, similar to the one mentioned earlier, for the tree mailbox.
You would then create standard mailboxes for each reservation desk to act as child mailboxes.
Next, you would add the child mailbox numbers to distribution list 01 of the tree mailbox. Finally,
you would record a greeting, similar to the one mentioned earlier, for the tree mailbox.
Types of Child Mailboxes
Child mailboxes in the distribution list of a tree mailbox can themselves be trees or any other
types of mailboxes. For example, by assigning an FCOS such as Unlimited or Restricted to a
child mailbox, callers can leave messages.
types of mailboxes. For example, by assigning an FCOS such as Unlimited or Restricted to a
child mailbox, callers can leave messages.
Figure 6-11 Sample Tree Mailbox Arrangement
Server Assigns Caller Input Digits
The server assigns the digits 1, 2, and 3 to the mailboxes in distribution list 01: digit 1 to the first
mailbox in the list, digit 2 to the second mailbox in the list, and so on. If the list is sorted, digit 1 is
assigned to the lowest numbered mailbox, digit 2 to the next lowest numbered mailbox , and so
on. If you assign additional mailboxes to the list, then you should change the tree mailbox’s
greeting to reflect the new choices available. For sorted distribution lists, if you delete a mailbox
from the list, or if new numbers are assigned to mailboxes, you must change the greeting to
reflect the new order. These changes would not affect unsorted distribution lists.
mailbox in the list, digit 2 to the second mailbox in the list, and so on. If the list is sorted, digit 1 is
assigned to the lowest numbered mailbox, digit 2 to the next lowest numbered mailbox , and so
on. If you assign additional mailboxes to the list, then you should change the tree mailbox’s
greeting to reflect the new choices available. For sorted distribution lists, if you delete a mailbox
from the list, or if new numbers are assigned to mailboxes, you must change the greeting to
reflect the new order. These changes would not affect unsorted distribution lists.
More Than Nine Child Mailboxes
If you have more than nine child mailboxes, the server pauses briefly after single-digit entries to
allow for more digits. To speed up processing, the greeting should tell users they can enter 2#
instead of 2 for the second branch.
allow for more digits. To speed up processing, the greeting should tell users they can enter 2#
instead of 2 for the second branch.
Routing of Calls
If callers do not enter a digit after listening to the greeting in a tree mailbox, they are routed to the
attendant’s mailbox. If feature bit 120 (Default to first child mailbox of tree mailbox) is included in
the FCOS, callers are routed to the first mailbox in the list. The server then processes the call
according to the FCOS assigned to the first child mailbox. Feature bit 186 (Default to last child
mailbox of tree mailbox) works similarly, defaulting to the last mailbox in the list.
attendant’s mailbox. If feature bit 120 (Default to first child mailbox of tree mailbox) is included in
the FCOS, callers are routed to the first mailbox in the list. The server then processes the call
according to the FCOS assigned to the first child mailbox. Feature bit 186 (Default to last child
mailbox of tree mailbox) works similarly, defaulting to the last mailbox in the list.
Shared Extension Mailbox
To configure a tree mailbox where several people share one telephone extension, you can use
the suggested additional FCOS for Shared Extension Mailbox (see Chapter 7, Features Class of
Service)
the suggested additional FCOS for Shared Extension Mailbox (see Chapter 7, Features Class of
Service)
The shared extension mailbox must contain distribution list 01 with all child mailboxes as
members. You can record a greeting for the mailbox; the server automatically prompts the user
with the child mailboxes’ names.
members. You can record a greeting for the mailbox; the server automatically prompts the user
with the child mailboxes’ names.
Each child mailbox must have an FCOS that contains feature bit 134 (Broadcast message waiting
only), and distribution list 01 with the parent mailbox as the only member. Each child mailbox can
have a name recorded so the shared extension mailbox plays its greeting with user names. If
you don’t record a name, the mailbox number is played instead.
only), and distribution list 01 with the parent mailbox as the only member. Each child mailbox can
have a name recorded so the shared extension mailbox plays its greeting with user names. If
you don’t record a name, the mailbox number is played instead.
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