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Mitel NuPoint Messenger Technical Documentation - Release 7.0
Overview
The DID NuPoint Voice application is a software application that uses the DID lines to answer a
call with the mailbox owner’s personal greeting. In other words, the DID NuPoint Voice
application gives the server the ability to manipulate and translate the digits received from the
Central Office (CO).
call with the mailbox owner’s personal greeting. In other words, the DID NuPoint Voice
application gives the server the ability to manipulate and translate the digits received from the
Central Office (CO).
Each voice mailbox owner has either a four digit telephone number or seven digit telephone
number, depending on the digits received from the CO. Calling that number causes the
telephone company’s central office to seize one of the several DID lines connecting the CO to the
NuPoint Messenger server, and to dial some or all of those digits into the server. The server
matches the dialed number to the appropriate mailbox, and answers with the personal greeting of
the mailbox owner.
number, depending on the digits received from the CO. Calling that number causes the
telephone company’s central office to seize one of the several DID lines connecting the CO to the
NuPoint Messenger server, and to dial some or all of those digits into the server. The server
matches the dialed number to the appropriate mailbox, and answers with the personal greeting of
the mailbox owner.
DID mailboxes allow callers to dial a telephone number that is answered with the mailbox
greeting. While some servers can use the PBX’s forwarding capability to allow the server to
answer calls with the user’s mailbox greeting, DID mailboxes answer the calls directly.
greeting. While some servers can use the PBX’s forwarding capability to allow the server to
answer calls with the user’s mailbox greeting, DID mailboxes answer the calls directly.
To use the DID NuPoint Voice application on your server, you should confirm that the line cards
are set to DID settings. You must also perform any necessary server level configuration. Server
level configuration through the DID NuPoint Voice application involves two steps: defining the line
group, and configuring the application. In the first step, you assign server ports to the DID
NuPoint Voice application. In the second step, you customize the application for your server.
Procedures covering these steps are listed below, and presented in detail in Volume 2 of this
manual.
are set to DID settings. You must also perform any necessary server level configuration. Server
level configuration through the DID NuPoint Voice application involves two steps: defining the line
group, and configuring the application. In the first step, you assign server ports to the DID
NuPoint Voice application. In the second step, you customize the application for your server.
Procedures covering these steps are listed below, and presented in detail in Volume 2 of this
manual.
A third step is necessary if your CO requires wink start: you need to make a phoneline exception.
Once you have completed the DID NuPoint Voice application configuration, you need to activate
changes, create mailboxes, and test the configuration. Procedures covering these steps are
listed below.
changes, create mailboxes, and test the configuration. Procedures covering these steps are
listed below.
When configuring the DID NuPoint Voice application, it helps to keep in mind the DID sequence
that occurs between the server and the CO. Figure 3-1 gives a general view of the progress of a
typical DID call into the server.
that occurs between the server and the CO. Figure 3-1 gives a general view of the progress of a
typical DID call into the server.
Figure 3-1
Typical Steps in the DID Sequence
Procedures
You can perform the following procedures with the DID NuPoint Voice application. These
procedures are located in Volume 2 of this manual.
procedures are located in Volume 2 of this manual.
Procedure Number
DID VoiceMemoConfiguration
DID VoiceMemoConfiguration
CP 3320
Set Parameters for Digit Absorption and Offset
CP 6000
Test the DID NuPoint Voice Application
CP 3413
DID NuPoint Voice Application Worksheet
Use the DID NuPoint Voice Application Worksheet (Figure 3-2) to organize the data. The rest of
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