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Mitel NuPoint Messenger Technical Documentation - Release 7.0

 

For message delivery, the server should call the appropriate telephone number and, when the 
call is answered, should prompt, “Hello, [user’s name]. You have unplayed message(s) in your 
mailbox. Please enter your passcode.” If the first part of the greeting has been cut off, add more 
plus signs to the end of the pager number or post-pager number. Conversely, if the user answers 
and there is a long silence before the server plays the greeting, decrease the number of plus 
signs at the end of the pager number or post-pager number. 

Message delivery calls can be tested using the Lights Test option mentioned earlier; however, if 
an actual test call is made, you can check server prompts and the mailbox user interface at the 
same time. (See the task list for procedures, Volume 2 of this manual.) 

The server can outdial very quickly—too quickly for some PBXs. One result can be that the server 
fails to get an outside line. To prevent this situation, try slowing down the server’s outdialing 
speed. You do this by inserting pluses (++) in dial strings. Each plus tells the server to pause for 
one second.  

For example, suppose you have the following outdial string: 

• T9T4155551212++ 

You can slow the pacing of the sequence by inserting two pluses after each major step in the 
string. The result would be as shown below.  

• T9T++4155551212++++ 

If this result works, you can experiment by removing one pause at a time to achieve the fastest 
speed that your PBX can handle. 

To test call placement, log into the server and press M to make a message. If you configured the 
mailbox with the correct FCOS, you are prompted about which digit to press for making a 
message for a telephone number. Address the message to a telephone number, make the 
message, then send it. Verify that the message is delivered to the telephone number. 

Make a message for a telephone number by specifying the call placement dialing plan digit, and 
the phone number itself. Do not include the numbers to get an outside line; this should be in the 
call placement pager system access code. If you have DID, you can make a message for your 
own number as if it were outside the server. For example, if your call placement dialing plan digit 
is 2, and your telephone number is 555-4567, then make a message for mailbox 25554567. 

See the task list for procedures, Volume 2 of this manual, on the testing discussed in this section. 

The server applies specific criteria to call processing and treats an outdial as successful or 
unsuccessful accordingly. 

Successful Outdialing 

If the server encounters speech, other than a lengthy greeting, after outdialing, it considers the 
call successful. 

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