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Mitel NuPoint Messenger Technical Documentation - Release 7.0
A Network Class of Service (NCOS) and Tenant Class of Service (TCOS)
.parts of optional
features
.can also be assigned to mailboxes.
For more information about NCOSs and TCOSs, respectively, see
The NP Net Digital Network
and
Enhanced SMDI Integ ation Manual.
r
Figure 6-4
Sample Mailbox Individual Worksheet
Figure 6-5
Mailbox Group Worksheet
Names and Greetings
A mailbox owner can record a name for the mailbox. If the owner does not record a name, the
server uses the mailbox number instead. For example, if you have mailbox 5731 and record
“Kevin Lee” as your name, other users hear “Kevin Lee” when they make messages for your
mailbox. If you do not record a name, users hear “Mailbox fifty-seven thirty-one.” Users also
hear mailbox names when they play messages from other users. If you get a message from an
outside caller, no name is used.
server uses the mailbox number instead. For example, if you have mailbox 5731 and record
“Kevin Lee” as your name, other users hear “Kevin Lee” when they make messages for your
mailbox. If you do not record a name, users hear “Mailbox fifty-seven thirty-one.” Users also
hear mailbox names when they play messages from other users. If you get a message from an
outside caller, no name is used.
Greetings are played when callers or users reach your mailbox, either by entering your mailbox
number or by dialing your extension (if you have an integration that supports this feature).
Mailbox owners can choose various types of greetings, depending on their FCOS. In many of the
integrations that a server supports, owners can choose greetings that respond to the condition
under which a call has been received by the server: Ring No Answer, Busy, or Forward.
Personal greetings for these three possible conditions are called
number or by dialing your extension (if you have an integration that supports this feature).
Mailbox owners can choose various types of greetings, depending on their FCOS. In many of the
integrations that a server supports, owners can choose greetings that respond to the condition
under which a call has been received by the server: Ring No Answer, Busy, or Forward.
Personal greetings for these three possible conditions are called
conditional greetings
. To have
the same greeting played under all conditions, a user would enable the
primary greetings
.
The general greeting option allows a user to select whether to use personal or server greetings.
If conditional greetings are also enabled, the user can select conditional server greetings that play
in response to line conditions as shown in Table 6-1.
If conditional greetings are also enabled, the user can select conditional server greetings that play
in response to line conditions as shown in Table 6-1.
Table 6-1
Greetings Supplied by the Server
Condition Greeting
Ring No Answer
“I’m sorry, [name] does not answer. Please leave your message at
the tone.”
Busy
“I’m sorry, [name] is on another call. Please leave your message at
the tone.”
Call Forward
“I’m sorry, [name] is not available. Please leave your message at
the tone.”
You can copy a mailbox greeting to a mailbox name and copy a mailbox name to a greeting.
Distribution Lists
This section covers:
•
How distribution lists are used in the server software
•
Interactions between distribution lists and various class of service settings
•
Distribution list administration
©Copyright 2002, Mitel Networks Corporation
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